Aug 21, 2026 · 1 hr 20 min · 12 segments
Perrin Rowland is Chief Product & Experience Officer at academyEX. Before that she built and matured the design function at Westpac New Zealand — including their Customer Care Lab — and led user…
Perrin RowlandGuest
Hamish FriedlanderHost
Alaina LuxmooreHost
Danu AbeyHost
So you think it's going to solve the world's problems? I think it is the most fun time with technology that we've had since the creation of the internet.
And I was an information architect during the dot-com bubble, which was amazing.
I remember sitting on the subway reading Louis Rosenfeld's Polar Bear book and going, it's me.
So it was, I've always sort of been culturally around digital technology and digital transformation.
And the way that the web has become ubiquitous in our lives, even with the increasing gap between those who have access to the internet versus those who don't, it's still been this remarkable technology that's moved us forward.
And here we are with artificial intelligence and generative AI and agentic AI and machine learning and all the things.
And, and, but at the, I think at the end of the day, like fascinating and the most fun that you can have with a keyboard and screen.
I taught my son the word ubiquitous on the weekend because it's one of my favorite words.
Michael Jackson has this huge resurgence in popularity at the moment with kids.
So you think it's going to solve the world's problems? I think it is the most fun time with technology that we've had since the creation of the internet.
And I was an information architect during the dot-com bubble, which was amazing.
I remember sitting on the subway reading Louis Rosenfeld's Polar Bear book and going, it's me.
So it was, I've always sort of been culturally around digital technology and digital transformation.
And the way that the web has become ubiquitous in our lives, even with the increasing gap between those who have access to the internet versus those who don't, it's still been this remarkable technology that's moved us forward.
And here we are with artificial intelligence and generative AI and agentic AI and machine learning and all the things.
And, and, but at the, I think at the end of the day, like fascinating and the most fun that you can have with a keyboard and screen.
I taught my son the word ubiquitous on the weekend because it's one of my favorite words.
Michael Jackson has this huge resurgence in popularity at the moment with kids.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.