Customer Spotlight | SEB

One leads technology. One leads learning. Same bank, same transformation. In this episode of The Pluralsight Podcast, Josh sits down with Kimberly Lejonö, technology leader inside SEB's corporate credit process, and Gabriela Almonacid, L&D Partner for Global Business Services, to trace how two functions inside one of the largest banks in the Nordics are shaping the same AI transformation from entirely different vantage points. What surfaces is a series of connections neither had fully drawn before: where their work already overlaps, where old assumptions don't hold up, and where the real opportunity sits waiting between tech and L&D. We explore: - Why 80 to 90 percent of an AI transformation is people work, not tech work, and what that demands from leaders on both sides of the business - The calendar move that put a weekly learning hour in front of 3,500 employees at once, and why it had to clear four boards to happen - SEB's step-by-step path to AI fluency for non-technical roles: Tech Foundations, hands-on workshops, ideation labs, and a role-based AI Academy - How a developer with zero agent experience shipped to production in one month, and why your first use case should be finishable, not flashy - Why manager engagement in learning nearly tripled in three years (hint: people don't listen to HR, they listen to their manager) - What tech leaders and L&D leaders consistently miss, and why consensus culture pays back ten times at the end   Connect with Kimberly Lejonö: https://www.autogram.id/kimberly Connect with Gabriela Almonacid: https://www.autogram.id/gabriela?card=open   Chapters: 02:02 Meet Kimberly and Gabriela of SEB 05:32 Two roles, one goal: democratizing technology 09:17 The hardest part of scaling AI is people 12:31 Automating the credit process 14:18 A learning hour in 3,500 calendars 19:21 From proof of concept to production 21:39 Skills planning for 20,000 employees 24:04 Ideation labs and the first agents shipped 27:06 Building AI fluency step by step 28:56 What we wish we'd known about AI adoption 34:00 The future workforce 36:13 Will we lose the basic skills?   40:23 Logged hours vs. real learning 42:52 Why manager engagement nearly tripled 44:59 Risk, experimentation, and intentional mistakes 49:05 The Tech Foundations story 52:32 Consensus culture and the mirror exercise 56:20 Leading distributed teams through change 1:00:55 What tech and L&D misunderstand about each other 1:04:47 Measuring what matters 1:07:29 What winning looks like   Stay up to date on everything from AI and cloud to cybersecurity with our weekly newsletter: https://www.pluralsight.com/technews/   #PluralsightPodcast #Pluralsight #AI #Upskilling #LearningAndDevelopment