911 Emergency Response is Broken. She's fixing it. | Michelle Geddes, CIO

We will come back to the 911 connection, Michelle, 100%.

But first of all, you were just saying that from 2019 to Eurovalo 2025, big change in San Francisco.

I think you said it was like empty now compared to then.

What are the main changes would you characterize?

It is.

It is much different.

The downtown, the mid-market area, It's empty, is the way I would describe it.

We had a tremendous tech workforce in San Francisco.

It started under the leadership, in my opinion, of Mayor Lee, Ed Lee, who created... business tax reductions for companies who built their headquarters in San Francisco.

So you look at companies like Uber, Square, formerly Twitter, their corporate headquarters were right in the middle of mid-market downtown.

And so you had this influx of tech professionals that worked and kept the city alive and bustling.

Sure.

And then COVID.

And COVID hit and the city had a very I'm going to use the word strict response.

We were very concerned about keeping the residents and people safe and healthy.

And we put mandates on mask wearing and entering establishments with certain social distancing rules and things like that.

And so we took a pretty lockdown approach during COVID.

And I don't know the numbers on this exactly, but I would say we are one of the largest metropolitans who's returned to work and returned to normal here in California, the Bay Area.

You just don't have that same number of people returning to work.

You don't have that energy that we had pre-COVID downtown and throughout the city.

You've seen a lot of people move.

You've seen corporate headquarters shift.

And so, yeah.

So I would say, and if you watch Mayor Lurie, the new mayor just elected this past election cycle.

I've heard a lot