Michelle Geddes
Chief Information Officer of the San Francisco Department of Emergency Management, leading IT infrastructure, cybersecurity, and digital transformation including 911 modernization and AI-driven emergency response tools.
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APPEARANCES
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PODCASTS
Jul 23, 2026
Michelle GeddesGUEST
so, um, we are, you sort of have to wait for what the state allows you to do and to fund.
Michelle GeddesGUEST
In San Francisco, our system, um, Just to give you some background, we're the largest combined dispatch center in the state of California, so we take all calls, like fire call, medical, sheriff, police.
Michelle GeddesGUEST
We do behavioral health calls, so we now dispatch behavioral health specialists to street crisis calls as part of our alternatives to policing.
Michelle GeddesGUEST
A year, we have 800,000 residents and upwards of 2 million visitors on any given day.
Michelle GeddesGUEST
So the system is critically important, but we're working with the state to get to a place where we can deploy.
7 MINS LATER
Tom McGrathHOST
Any other technologies which excite you when you think about improving the service over the next five years?