Public safety answering point

But yes, if it's registered correctly, then, uh, it should get routed appropriately.

Sometimes that gets kind of weird because, uh, PSAPs public safety access points or, yeah.

Um, I think that's what it is.

Uh, answering point that's what it is they sometimes their boundaries are kind of weird and so the local jurisdiction may apply it to the wrong location but that that sometimes gets a little can complicate things but that's rare

So that definitely affects culture.

So you've been in numerous PSAPs.

Have you noticed how wellness has improved or at least being aware of wellness? Has that been better year after year?

Oh, my gosh, yes.

And I do think it translates over to the private sector too from the perspective that like a good worker doesn't mean they'd be a good supervisor or a good leader or a good manager.

Like that training piece is really important.

So let me ask, did you see like with the different PSAPs that you worked in, like the same effort put into education of employees or did it vary? Yeah.

It varied.

So for those that kind of have a – I'll give you just some – it's going to be a little anecdotal because it kind of fluctuates here and there.

But on average, we're one of the busier PSAPs, public service answering points, in northern Minnesota, second only to St. Louis County.

Okay.

We answer roughly 90 911 calls a day.

And Baker Tilly broke it out so that we know exactly how much each taxing authority would get if we chose this specific percentage for this category.

All the existing income taxes, the public safety, the 911, PSAP, the EMS, the judicial, all that goes away.

Everything is...

So you're repealing some taxes that Betsy put in place.

Yeah, that is true.

The 911 world and just the complexity of each PSAP and how each of them is a little bit different.

They have their own unique processes and how they address that and how technology can mold to that.

It's not simple.

Right.

The first thing I learned when I got here is if you've seen one PSAP, you've seen one PSAP.

So I think that's entirely true.

Yeah, I've heard that quite a few times.

Yeah.

So there very likely will be a recommendation while we're going to present to PSAP the rest of the committee and suggest some recommendations that we can work on based on feedback that we've already had in council and committee to help the process along.

We might even do a policy meeting about it.

One of the other things, and this is something that we've been talking about on and off, and I know there's a meeting coming up about it at the PSAP, is can body-worn camera footage then be used for promotional things? Is that ethical? Regardless of legality, is it actually ethical?

Is it ethical?

One of the things that I thought was interesting is that...

money, which is something that I had a conversation with people in that department two and a half years ago.

There's a lot of things afoot that is the logical evolution of PSR, including the fact that BOAC or Bureau of Emergency Communication that manages 911 is being is up leveling Their way of interacting with all first responders, including PSR.

And like, you can't think.

And I had said this at a PSAP meeting, you go into a survival mode where all you want to do is wiggle out of being held down,

whether you

mean to.

[laughs] All right.

And Adam, can you, I guess, share a little bit about what you did at Wilmac, what that experience was like? I'm, I'm assuming you worked with a lot of our, uh, Canada-based customers and, and PSAPs up there.

Can you share more about that?

Yeah.