Jul 20, 2026 · 50 min · 9 segments
Artificial intelligence is transforming government, but where should agencies begin, and how can they adopt AI responsibly? In this episode of *The CX Tipping Point Podcast*, Martha Dorris is joined…
Jeremy WilcoxGuest
Martha DorrisHost
So can you level set, like, what are the major types of AI, and, and, uh, what's it d-
And it's, it's a generative AI model, and really what it does is it helps create or summarize or explain or draft or translate or search knowledge, right? So you have these large language models that are trained on, you know, whether it's, like, the Library of Congress or everything they can find online.
And, uh, the... or if you hear frontier models, that's the, the, the, you know, on the frontier.
Um, you know, agentic AI is, is, you know, an extension of that, meaning you can take a goal or use tools or, you know, have it reason through steps, um, and help move a process forward with human-defined rules and controls.
But, you know, the, the lines have been blurred to the point where if you use any LLM these days, uh, you know, agents spin up in the background before you even nota- you know, notice.
Um, so if you've ever done a search recently where you've asked it to develop a document or v- review something or, uh, whatnot, you'll see these agents spin up in the background and, and produce or connect to tools, workflows, and so forth.
I know I, I asked it the other day for some information about digital services and customer experience people in all 50 states.
And, uh, they, [laughs] yeah, they gave me a spreadsheet, but they didn't give me all the information that goes in the spreadsheet, so I'll work on it.
So can you level set, like, what are the major types of AI, and, and, uh, what's it d-
And it's, it's a generative AI model, and really what it does is it helps create or summarize or explain or draft or translate or search knowledge, right? So you have these large language models that are trained on, you know, whether it's, like, the Library of Congress or everything they can find online.
And, uh, the... or if you hear frontier models, that's the, the, the, you know, on the frontier.
Um, you know, agentic AI is, is, you know, an extension of that, meaning you can take a goal or use tools or, you know, have it reason through steps, um, and help move a process forward with human-defined rules and controls.
But, you know, the, the lines have been blurred to the point where if you use any LLM these days, uh, you know, agents spin up in the background before you even nota- you know, notice.
Um, so if you've ever done a search recently where you've asked it to develop a document or v- review something or, uh, whatnot, you'll see these agents spin up in the background and, and produce or connect to tools, workflows, and so forth.
I know I, I asked it the other day for some information about digital services and customer experience people in all 50 states.
And, uh, they, [laughs] yeah, they gave me a spreadsheet, but they didn't give me all the information that goes in the spreadsheet, so I'll work on it.
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