Nov 7, 2025 · 55 min · 13 segments
After 13 years building Gainsight and pioneering the Customer Success movement, Nick Mehta sits down with Anthony Kennada and Scott Salkin for his first in-depth conversation since stepping down as…
Anthony KennadaHostScott SalkinHost
But before we get to the serious stuff here, we had Jake Saper on the show, our good friend from Emergence last week.

And you've been either, if my research is right, on stage or in front of the camera as the Wizard of Oz, Neo from the Matrix, Ted Lasso, Eugene Levy from Schitt's Creek.

So why do you lean into humor and comedy? Like, aren't we all just like, you know, building, selling like business software at the end of the day?
And of course, it goes all the way back to like the very beginning, which is, of course, what's the first Gainsight parody video ever?
The production value wasn't as good, but the guyliner that we both put on was pretty strong.
And you have this kind of stiff, you got to be business-like and everything else.

But before we get to the serious stuff here, we had Jake Saper on the show, our good friend from Emergence last week.

And you've been either, if my research is right, on stage or in front of the camera as the Wizard of Oz, Neo from the Matrix, Ted Lasso, Eugene Levy from Schitt's Creek.

So why do you lean into humor and comedy? Like, aren't we all just like, you know, building, selling like business software at the end of the day?
And of course, it goes all the way back to like the very beginning, which is, of course, what's the first Gainsight parody video ever?
The production value wasn't as good, but the guyliner that we both put on was pretty strong.
And you have this kind of stiff, you got to be business-like and everything else.
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