Building a Culture People Are Proud Of | Michael Spiegel, WeAuto | Kain & Friends

So let's talk about what it's like to do business with your dealerships.

What kind of experience do you lay out for your customers?

Yeah, so you hit the nail on the head right from the beginning.

Our mission statement is we inspire people to grow, making our family, team, and community proud.

And we talk about that every day.

I don't want to say every single employee.

We have almost 500 employees.

I don't think they all know our mission statement, but most of them do for sure because we lead with we inspire people to grow.

We have a WeAuto University that all of our associates go through that touches almost every aspect of their life, whether it's you know they're a technician they're a finance manager they're in accounting and they want to learn something technical or if it's a soft skill like emotional intelligence or if it's something about your personal finances or your goal setting we have instructors and classes that help the human grow and we inspire people to grow and then we always talk about you know in the next order is very important making our families because we're a family first organization making our team because we believe that without our team, we wouldn't be successful.

And so we put our team first and our communities proud.

You know, obviously we don't sell cars and service cars all over the country.

We're in our local communities and we're really, really engaged.

So our core values of caring start with C for being community focused.

And we really bring that right from our core values into our mission statement.

So our mission statement is we inspire people to grow, making our families, team and community proud.

And we really mean it.

Wow, that's amazing.

So when you look at that, how it translates into successes, obviously every dealer wants to sell more cars.

You want to make sure you've got good, strong market share and ultimately you earn a profit.

Are there any successes though that you all really champion? Anything that you've been able to accomplish in your dealerships that you're particularly proud of?

You know, I would say the thing that we all are most proud of is our employee culture.

And you can really feel it.

We get that comment a lot when you walk into our showrooms.

You know, we've been fortunate enough these past couple of years to be recognized by the automotive news as best dealerships to work for.

You know, multiple of our stores have won that award.