Omar ElattarHost
Can you give an example of how you'd, like, align that? Like say someone was coming to vent or whatever it is, or just share, and then you'd align with them.
Well, um, so I'll give an example, uh, from the hotline, and then I'll give a practical example of how I apply it in real life.
I just need your help putting a lid on this day." So you're taught to sort of observe the emotion that they have, and they called it reflective listening back then [clears throat], which is still the term, [clears throat] terminology used today.
It seems like, it sounds like, it looks like, and then you make a verbal observation of the emotion.
So the guy sounded frantic to me, and you observe a negative emotion, and you say, "You sound frantic." Like if I'm trying to check into the airport counter and the person behind the counter is purposely not looking at me so that I can't walk up until they do look up.
There's an airline counter, there's four people behind the screens all checking people in, and they're all keeping their eyes down so you don't approach.
Now, you know, I'm standing back there thinking like, "It's your job to take care of me.
Look up, 'cause I'm trying to make a flight." That's what's going on in my head.

Can you give an example of how you'd, like, align that? Like say someone was coming to vent or whatever it is, or just share, and then you'd align with them.
Well, um, so I'll give an example, uh, from the hotline, and then I'll give a practical example of how I apply it in real life.
I just need your help putting a lid on this day." So you're taught to sort of observe the emotion that they have, and they called it reflective listening back then [clears throat], which is still the term, [clears throat] terminology used today.
It seems like, it sounds like, it looks like, and then you make a verbal observation of the emotion.
So the guy sounded frantic to me, and you observe a negative emotion, and you say, "You sound frantic." Like if I'm trying to check into the airport counter and the person behind the counter is purposely not looking at me so that I can't walk up until they do look up.
There's an airline counter, there's four people behind the screens all checking people in, and they're all keeping their eyes down so you don't approach.
Now, you know, I'm standing back there thinking like, "It's your job to take care of me.
Look up, 'cause I'm trying to make a flight." That's what's going on in my head.
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