Aug 9, 2026 · 37 min · 10 segments
How well are you really protecting your customers' data? In this episode, Melanie explores why data protection is about far more than ticking a compliance box. It's about building trust, protecting…
Jo BriantiGuest
Melanie BoylanHost
Yeah, I think a lot of people think GDPR is only connected to collecting emails and sending emails and double opt-in and that sort of stuff, but it really stretches over a lot of areas, doesn't it?
If you think about it, as a small business owner, you're collecting emails that sit in your...
You go to networking, you get business cards, you put those in your CRM, you do email marketing... you do other marketing, your website, cookies is part of the privacy and electronic communication regulations.
And that brings in new requirements for how you manage data protection complaints.
So you need to look at your privacy notice next time you do the review, or preferably a bit sooner, and say, what am I saying about how I will handle a complaint? Am I saying the right thing? Add the paragraph, update it.
But also you need to think then about if you're running an event and you email people and say, do you have any allergies? You're then collecting sensitive personal data because you're collecting information about medical conditions.
What do you do with that? Who do you share it with? What are the rules you have set? as a business for sharing that information and in what context.
So, Jo, on your website, do you have like a checklist or something like that that people could refer to? I
Yeah, I think a lot of people think GDPR is only connected to collecting emails and sending emails and double opt-in and that sort of stuff, but it really stretches over a lot of areas, doesn't it?
If you think about it, as a small business owner, you're collecting emails that sit in your...
You go to networking, you get business cards, you put those in your CRM, you do email marketing... you do other marketing, your website, cookies is part of the privacy and electronic communication regulations.
And that brings in new requirements for how you manage data protection complaints.
So you need to look at your privacy notice next time you do the review, or preferably a bit sooner, and say, what am I saying about how I will handle a complaint? Am I saying the right thing? Add the paragraph, update it.
But also you need to think then about if you're running an event and you email people and say, do you have any allergies? You're then collecting sensitive personal data because you're collecting information about medical conditions.
What do you do with that? Who do you share it with? What are the rules you have set? as a business for sharing that information and in what context.
So, Jo, on your website, do you have like a checklist or something like that that people could refer to? I
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