Sep 30, 2025 · 35 min · 15 segments
In this episode, Diane and Kristin sit down with Lyft CEO David Risher to explore his leadership philosophy, deeply rooted in firsthand experience and an unwavering commitment to customer experience…
David RisherGuest
Diane BradyHostKristen StollerHostJason GursatisGuestUh, he actually spoke on stage with our colleague, Andrew Nesca, right before we taped this, and I loved the conversation.
So they were talking about Lyft Silver, which is their new product for older adults.
Yeah, you take away mom and dad's car keys, and the idea is they'll click this simple button, which I guess gives them access to customer service quicker in one type of car, and they have to wait longer, but the logic is, you know...
David did a, a pretty bold move on stage that I don't know that his PR team loved, uh, but I loved it, which was he, to demonstrate this 30 second response time for customer service, he live called them in front of our audience, which-
Well, we'll see how Lyft Silver does, and I have to say, um, one of the things I like about David Risher is that he was...
When he was preparing to do this role, he spent a month as a driver and he continues to be a driver to this day.
And so in Napa Valley, if you get, uh, somebody who's unduly interested in your ride, chances are high it is the boss of Lyft.
Uh, he actually spoke on stage with our colleague, Andrew Nesca, right before we taped this, and I loved the conversation.
So they were talking about Lyft Silver, which is their new product for older adults.
Yeah, you take away mom and dad's car keys, and the idea is they'll click this simple button, which I guess gives them access to customer service quicker in one type of car, and they have to wait longer, but the logic is, you know...
David did a, a pretty bold move on stage that I don't know that his PR team loved, uh, but I loved it, which was he, to demonstrate this 30 second response time for customer service, he live called them in front of our audience, which-
Well, we'll see how Lyft Silver does, and I have to say, um, one of the things I like about David Risher is that he was...
When he was preparing to do this role, he spent a month as a driver and he continues to be a driver to this day.
And so in Napa Valley, if you get, uh, somebody who's unduly interested in your ride, chances are high it is the boss of Lyft.
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