Aug 12, 2026 · 55 min · 13 segments
In this episode you will learn how to build client relationships that outlast contracts, when to say no to a customer to protect your business, how a national delivery network is testing robotics and…
Kevin TruittGuest
Jason BurnsHost
So from that one blue truck, what market were you in at the time? Where was this at? Richland, Washington.
So we started in Richland, Washington, and I came on as a business development guy, just basically trying to sell his services, right? And you're right.
We did, I mean, just all local mom and pop shops, mostly, with the exception of Costco and Sears, but mostly mom and pop shops.
when we got our first facility which was just about six years ago we started expanding uh with pool distribution now we're in washington oregon all up and down california we're in arizona oklahoma we're in chicago upstate new york uh So, our footprint is fairly large now, and we continue to grow, but that all came once we went into the consolidation and then the sort, seg, and distribution.
We did go into Oklahoma with a big furniture retailer there, dedicated, but you know the drill.
We backed our trucks up to their facility, loaded it up, and went to the customer's house.
Now a lot of them are coming to our facilities, and those are all over the country.
So from that one blue truck, what market were you in at the time? Where was this at? Richland, Washington.
So we started in Richland, Washington, and I came on as a business development guy, just basically trying to sell his services, right? And you're right.
We did, I mean, just all local mom and pop shops, mostly, with the exception of Costco and Sears, but mostly mom and pop shops.
when we got our first facility which was just about six years ago we started expanding uh with pool distribution now we're in washington oregon all up and down california we're in arizona oklahoma we're in chicago upstate new york uh So, our footprint is fairly large now, and we continue to grow, but that all came once we went into the consolidation and then the sort, seg, and distribution.
We did go into Oklahoma with a big furniture retailer there, dedicated, but you know the drill.
We backed our trucks up to their facility, loaded it up, and went to the customer's house.
Now a lot of them are coming to our facilities, and those are all over the country.
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