Closing the AI Governance Gap and Building Upstream Care with Dr. Ami Bhatt of the American College of Cardiology

So, I mean, another question I would have for you would be along the way, was there a time that you either had a project fail or there was a personal hardship or like something you can think back to that was a catalyst for growth or change? Or, you know, I was talking to a guy, he's the head of, CX or something like that at Mercedes-Benz so he handles all the customer care and experience and stuff like that and he's a speaker and he's on stage and we were just commiserating about how people would come to him and be like, oh, you're here, you did this, but they don't see the stuff that it took.

For me, a lot of my growth came from pain.

I got really, really uncomfortable and I had to shift.

So I always just like to get curious about other people and their journey and what...

You know, some moments for you, right? If there were any you could think of or share.

I'll give you one that's like a logistic thing, one that's like a personal, like leadership development thing, and then one recent one.

So the logistic thing, when you start taking care of patients at a distance, and maybe it's a little personal too, but your friends look at you and they're like, how can you be a doctor? How can you be a doctor? Your patient is 100 miles away.

You're going to look at them on a screen.

You're going to tell me that's good health care.

So it's kind of the personal side of that.

But the logistic side of that was I started having them send me data, right, like connected health.

And so the very first blood pressure, I mean, the number of Excel spreadsheets that my nurses and I had to go through because that was the only way we had to get people's data in.

And two things happens.

One is you learn that if you just throw data at your team, they will not be happy with you.

The second is you yourself will walk around terrified every minute that you missed something because you can't.

The human brain just can't do.

I mean, it's it is scary.

And so I think that was a real turning point where I understood that like more data is not better.

There was not going to be a solution for several years until actually very recently.

Right.

Until we could start to process that.

And so that was kind of technical growth where I almost hesitated to keep doing the thing I was so sure was right.

Like I was sure it was right to see people at home.

At the same time, people started wondering, I started wondering, I kind of almost shifted a little bit less towards telemedicine.

And so it could have been one of those moments where I just stopped.