Charlene: Somebody Knows Something
Sep 19, 2026 · 45 min · 19 segments
Mohamed Al-Fayed’s abuses were not isolated incidents. They were a deliberate pattern of exploitation and control. And they started on the shop floor, a toxic working environment where young women…
Nicola ThorpHost
It's the largest department store in Europe and probably the most iconic in the world.

A grand display of late Victorian architecture, covered in an opulent terracotta facade.

Over the years, Harrods has sold crystal bathtubs, superyachts, diamond-studded bottles of perfume, Warhols and Picassos.

From Oscar Wilde and Charlie Chaplin to Michael Jackson and the Queen, Harrods has a reputation as the one-stop shop for those with status and money.

15 million shoppers a year buying into that feeling of luxury and glamour, all underwritten by a gold leaf signature.

But many of the young women who worked there saw another side to the iconic department store.

I remember my first day there, when I was told that we weren't allowed to arrive for our shifts through the ornate front doors.

We had to meet across the road and enter Harrods via an underground tunnel, kept out of sight in the underbelly of the store before walking up to the shop floor.

The idea that there was something dark and secret hidden underneath the dazzling facade.

When the allegations about Al-Fayed came out, that the owner and chairman had used the luxury store as a hub to groom and assault young women, Harrods had to respond.

It's the largest department store in Europe and probably the most iconic in the world.

A grand display of late Victorian architecture, covered in an opulent terracotta facade.

Over the years, Harrods has sold crystal bathtubs, superyachts, diamond-studded bottles of perfume, Warhols and Picassos.

From Oscar Wilde and Charlie Chaplin to Michael Jackson and the Queen, Harrods has a reputation as the one-stop shop for those with status and money.

15 million shoppers a year buying into that feeling of luxury and glamour, all underwritten by a gold leaf signature.

But many of the young women who worked there saw another side to the iconic department store.

I remember my first day there, when I was told that we weren't allowed to arrive for our shifts through the ornate front doors.

We had to meet across the road and enter Harrods via an underground tunnel, kept out of sight in the underbelly of the store before walking up to the shop floor.

The idea that there was something dark and secret hidden underneath the dazzling facade.

When the allegations about Al-Fayed came out, that the owner and chairman had used the luxury store as a hub to groom and assault young women, Harrods had to respond.
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