Betsy HammGuestCherylanne SkolnickiHostIs, are there like blackout periods where you're like, "I don't even remember that year," or [laughs] I have one of th- I have one yearly.

I mean, it was, we were sprinkling happiness, right? People were still eating donuts.

It was just trying to figure out how to prioritize all the things that needed to be solved.

And, and again, what PE wants is different than what the employees want, and so it's different than the, the franchisees want.

So trying to appease everybody is, I would say, nearly impossible, right? Because everyone's goals are so different and they don't align.

And, and again, the first two, three years I would, I wouldn't say it was easy, but you know, it was easier.

And then when, when sales started getting like lower, then that's when I feel like-

... that's when, yeah, that, that's when the pressure cooker comes up from everyone, from the franchisees-
Is, are there like blackout periods where you're like, "I don't even remember that year," or [laughs] I have one of th- I have one yearly.

I mean, it was, we were sprinkling happiness, right? People were still eating donuts.

It was just trying to figure out how to prioritize all the things that needed to be solved.

And, and again, what PE wants is different than what the employees want, and so it's different than the, the franchisees want.

So trying to appease everybody is, I would say, nearly impossible, right? Because everyone's goals are so different and they don't align.

And, and again, the first two, three years I would, I wouldn't say it was easy, but you know, it was easier.

And then when, when sales started getting like lower, then that's when I feel like-

... that's when, yeah, that, that's when the pressure cooker comes up from everyone, from the franchisees-
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