Jun 10, 2026 · 41 min · 14 segments
Synopsis: While biotech is increasingly measured by clinical milestones and financial outcomes, Rahul Chaturvedi welcomes two leaders who argue that true success begins and ends with patients. In this…
Mike RaabGuestLaura WilliamsGuest
Rahul ChaturvediHost
What did you and Mike see in the standard structure of orgs that made you think about, hey, you know what, we do need someone who is sitting in this seat of chief patient officer relative to it's a unique title that most biotechs don't have?

You know, for me, a critical way I think and believe that we need to have is a sense of empathy.

It's not clear to me if empathy is taught, you're born with it or what it is, but to truly have the ability and the desire to step into someone else's shoes and to look at the world and life through their eyes is, is just such a fundamentally important thing that i believe needs to be front and center in what we do in this business and i felt that the best way to do that as laura described is to have some of the reports to me who is a patient advocate who holds that true north in all the discussions whether it's manufacturing pricing marketing business development all the aspects of the business to remind us to keep that front and center.

So there's an empathy I was looking for and absolutely found it in Laura as we continue to have just amazing conversations around this.
I wanted to make sure that we were transforming patient centricity from simple words on a page or a company website or a bumper sticker to everyday actions that actually change in a positive way, you know, sort of the lived experiences of our patients.
I think, for me, that requires a methodical and targeted and patient approach approach, right? I knew I couldn't, I alone couldn't do it, and it couldn't be done overnight.
But it's something that, again, I have just, I love seeing the transformation that we as a company are going through as we really try to make sure that we keep patients as our North Star.
have to tell us we respect them we treat them with humility and we actually do all of our work with a sense of urgency because we know that these patients there's tons of unmet needs out there and we know that there are tons of patients who are waiting for something whether it's a cure whether it's treating symptoms whether it's you know better quality of life they are there and this is why we are here and i think we we see it as a privilege right this is not it's a privilege to be able to have a role like this where again the decisions that you make are really made through the lens of the patient and it's just not words anymore it's real i was in a meeting last week where someone on our finance team didn't want to just present the numbers but actually wanted to sort of reflect what we were doing based on the number of patients we were actually reaching.
I think we all touch patients wherever we sit, and I wanted to make sure that we as a company understand that and we live by those principles.

What did you and Mike see in the standard structure of orgs that made you think about, hey, you know what, we do need someone who is sitting in this seat of chief patient officer relative to it's a unique title that most biotechs don't have?

You know, for me, a critical way I think and believe that we need to have is a sense of empathy.

It's not clear to me if empathy is taught, you're born with it or what it is, but to truly have the ability and the desire to step into someone else's shoes and to look at the world and life through their eyes is, is just such a fundamentally important thing that i believe needs to be front and center in what we do in this business and i felt that the best way to do that as laura described is to have some of the reports to me who is a patient advocate who holds that true north in all the discussions whether it's manufacturing pricing marketing business development all the aspects of the business to remind us to keep that front and center.

So there's an empathy I was looking for and absolutely found it in Laura as we continue to have just amazing conversations around this.
I wanted to make sure that we were transforming patient centricity from simple words on a page or a company website or a bumper sticker to everyday actions that actually change in a positive way, you know, sort of the lived experiences of our patients.
I think, for me, that requires a methodical and targeted and patient approach approach, right? I knew I couldn't, I alone couldn't do it, and it couldn't be done overnight.
But it's something that, again, I have just, I love seeing the transformation that we as a company are going through as we really try to make sure that we keep patients as our North Star.
have to tell us we respect them we treat them with humility and we actually do all of our work with a sense of urgency because we know that these patients there's tons of unmet needs out there and we know that there are tons of patients who are waiting for something whether it's a cure whether it's treating symptoms whether it's you know better quality of life they are there and this is why we are here and i think we we see it as a privilege right this is not it's a privilege to be able to have a role like this where again the decisions that you make are really made through the lens of the patient and it's just not words anymore it's real i was in a meeting last week where someone on our finance team didn't want to just present the numbers but actually wanted to sort of reflect what we were doing based on the number of patients we were actually reaching.
I think we all touch patients wherever we sit, and I wanted to make sure that we as a company understand that and we live by those principles.
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