Jul 7, 2026 · 32 min · 12 segments
Ezra Zimbler is the Chief of Staff at Barrett Solutions, a software consultancy focused on building custom products, AI-driven solutions, and scalable systems for growing businesses. He began his…
Ezra ZimblerGuest
Angela BuccellatoHost
They were calling them customer success representatives with the hypothesis that there are a hundred of us in the US and Canada with the hypothesis that if we give oversized support to our smallest business customers, we will see outside returns because these folks have never gotten this level of support.
You know, they wanted people like for me, you know, I think some of the reasons I got hired was like I had account management experience.
I had some like outbound sales and like scrappiness of like at the Mets, I had to make 80 calls a day.
But yeah, it's like, you know, he's willing, like, you know, I think that scrappiness, that like willingness to go after.
Cause like, and we have books that were pretty big at the time, you know, a couple hundred customers.
But your hobbies can stay your hobbies and what you like can stay what you like.
Now that transition into tech, how was it for you? I mean, you were the scrappy sales, but customer success going a little less salesy, less than the 80 calls a day.
They were calling them customer success representatives with the hypothesis that there are a hundred of us in the US and Canada with the hypothesis that if we give oversized support to our smallest business customers, we will see outside returns because these folks have never gotten this level of support.
You know, they wanted people like for me, you know, I think some of the reasons I got hired was like I had account management experience.
I had some like outbound sales and like scrappiness of like at the Mets, I had to make 80 calls a day.
But yeah, it's like, you know, he's willing, like, you know, I think that scrappiness, that like willingness to go after.
Cause like, and we have books that were pretty big at the time, you know, a couple hundred customers.
But your hobbies can stay your hobbies and what you like can stay what you like.
Now that transition into tech, how was it for you? I mean, you were the scrappy sales, but customer success going a little less salesy, less than the 80 calls a day.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.
