298: My Geographical Tongue

You ready? Uh, we begin with followup.

Yeah, I know we don't want to turn this into the show where John talks about his locked Apple account.

You don't know that at all.

You

don't know that at all.

You know, it's every couple of weeks I check in and say, how's it going? Yeah, I got an update.

I did spend some more quality time on hold and established and more firmly established a few things that I had only speculated about in the past.

I very firmly established the main Apple customer support line cannot see anything having to do with my Apple account being locked.

They can't see when it was locked in the past.

They can't see a

history of it.

And again, that's without regard to the developer piece of this.

Right.

Just the plain old regular support.

They can't see that.

They have no visibility into that, even at the highest level of escalation.

Not only that, they can't even see if my Apple account is currently locked.

They have no visibility at all.

What? That's what I suspected.

Like, could you tell me if my account is locked right now? They said, no, we can't see that.

I mean, I don't mean to be silly about it, but it's not are they willing to.

You believe that they actually literally cannot.

They can't.

They have nothing that shows them that information.

That seems like the kind of