The Hidden Company Behind America’s Biggest Car Brands

What does it take to go from answering roadside assistance calls as a college student to becoming CEO of a company handling more than 10 million service events annually? In this episode, we sit down with Dave Ferrick, CEO of Agero, the company behind roadside assistance programs for some of the world’s largest insurance carriers and automotive manufacturers. Dave shares his remarkable journey from working overnight shifts as a dispatcher while attending law school to leading one of the largest roadside assistance and accident management companies in the country. Along the way, he reveals the leadership philosophies, career decisions, and defining moments that shaped his more than 30 years at Agero. We discuss what makes great managers, why company culture is so difficult to build and easy to lose, and how leaders can empower their teams instead of standing in their way. Dave also explains how Agero is using artificial intelligence to improve customer experiences, detect potential problems, and transform roadside assistance through its acquisition of Swoop. Plus, he shares the story of a basketball coach who helped change his life growing up in Somerville, Massachusetts. In this episode: \* How Dave went from college dispatcher to CEO \* Why he chose Agero over a career in law \* The leadership philosophy that shaped his career \* Why great managers put their teams first \* How Agero handles more than 10 million service events annually \* The role of AI in the future of roadside assistance \* Why Agero acquired Swoop and transformed its technology \* The challenges facing towing companies and roadside service providers \* Why Dave stayed with one company for more than three decades \* The mentor who helped change his life From leadership and company culture to technology and the future of automotive services, this conversation offers a rare look inside the business of helping millions of drivers when they need it most. Subscribe for more conversations with the leaders shaping the automotive and collision repair industries. #Agero #Leadership #CEO #CrashChampions #RoadsideAssistance Want more Matt in your life? Of course you do!  (https://www.instagram.com/mattebertcc/) (https://www.facebook.com/MattEbertCC) (https://twitter.com/mattebertcc/) (https://www.tiktok.com/@mattebertcc) (https://www.linkedin.com/in/matt-ebert-7169a5180/) Get paid while you learn on the job at Crash Champions: https://step.crashchampions.com/