Why Returns Beat Closeouts in the Reselling Business

Join 3200+ resellers in our $5 Reseller Mastermind Community and learn how to flip auction and liquidation goods for profit here: https://www.shannonjean.info/5MM 30-day FREE Trial of THE RESELLER MASTERMIND PRO: https://startlivenow.com Join the Reseller Rocket Cohort 2 Waitlist\!https://www.google.com/search?q=https%3A%2F%2Fshannonjean.com%2Fprogramshttps://shannonjean.com/programs Check out my Free Auction Starter Guide at https://www.shannonjean.com/auctions and Free Newsletter at https://shannon-jean.kit.com/ In this episode, I sit down with Jacques Stambouli, founder and CEO of Via Trading, to talk about one of the biggest questions in liquidation: How do you actually know if you're getting a good deal? Jacques and I break down why customer returns can sometimes be more valuable than closeouts, how to evaluate suppliers, and why making money in liquidation is about understanding the business—not just buying inventory at a low price. If you've ever looked at a manifest and assumed the retail price tells the whole story, this conversation will change the way you evaluate deals. You'll discover: - Why customer returns can be more valuable than closeouts, even with damage and uncertainty - How Via Trading handles grading, sorting, and high-volume inventory - What red flags to watch for when buying from brokers and online suppliers - Why MSRP and manifests don't always tell the full story - How to think about aging inventory and true recovery value - How damaged goods can still create profitable opportunities - How Whatnot, TikTok, eBay, Facebook Marketplace, and bin stores change how liquidation inventory can be sold - How to choose inventory based on your actual sales channels and customer base Jacques also shares how Via Trading works with everyone from side hustlers buying a single pallet to wholesalers moving truckloads, along with the customer service philosophy that keeps buyers coming back. Whether you're just starting out or you're ready to scale into truckloads and multiple sales channels, you'll walk away with a better understanding of how to buy smarter, evaluate risk, and protect your margins. **Jacques Stambouli** is the founder and CEO of Via Trading, a major re-commerce and liquidation company specializing in customer returns and surplus inventory. **I'm Shannon Jean**, a longtime reseller and community builder helping thousands of resellers become more strategic about liquidation, auctions, re-commerce, and building profitable businesses. If you enjoyed this episode, subscribe to the channel and let me know your biggest takeaway in the comments. **DISCLAIMER:** This video is for educational and entertainment purposes only and is not financial, business, or legal advice. Examples and strategies are for demonstration only and results are not guaranteed. Always conduct your own due diligence and comply with all applicable laws. We do not encourage duplication of copyrighted material or existing business assets. Ensure your use follows copyright and intellectual-property laws. **Follow me on my social media channels:**   X: https://x.com/ShannonJean   Instagram: https://www.instagram.com/shannonjean/   Facebook: https://www.facebook.com/shannonjjean/   Threads: https://www.threads.com/@shannonjean   TikTok: http://www.tiktok.com/@shannonjjean   Spotify: https://open.spotify.com/show/5pVJgqKx0rCOqxqDFwqTlc   Apple Podcast: https://podcasts.apple.com/us/podcast/mastermind-sessions/id1868545499   Business Brain Podcast: https://www.youtube.com/channel/UCQKF439sG2VYIwKYfCoAtMQ #Reselling #Liquidation #LiquidationPallets #CustomerReturns #WholesaleLiquidation #LiquidationBusiness #ResellerTips #ResellingBusiness #RetailArbitrage #OnlineReselling #SideHustle #EcommerceBusiness #WholesaleInventory #PalletFlipping #Recommerce #LiquidationStore #ResellerCommunity #InventorySourcing #ResellerBusiness #MakeMoneyReselling #CostcoReseller #SideHustleIncome #PalletReselling