Omnichannel
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Search complete. 40 mentions across 25 episodes found for "Omnichannel".
Sep 10, 2026
Joe WeisenthalHOST
Oh, sorry.
Scott GlennGUEST
Omnichannel, sorry.
Scott GlennGUEST
But when you think about, like, the, the kinetics of all that and how that's changed over time, and I would tell you that I have become a believer in, one, organized retail crime exists.
Scott GlennGUEST
It's become more lucrative.
Karen OwenGUEST
Oh, I think there's a few, particularly linked to food, that obviously we're spending most of our time on.
Karen OwenGUEST
And that is when you look at Omnichannel.
Karen OwenGUEST
So, you know, when we were growing up, it was all about the store.
Karen OwenGUEST
Nowadays, particularly Gen Z and younger singletons, when it comes to food, their inspiration is coming much more from quick service retail outlets.
Katie StreetHOST
I think I've got that right.
Katie StreetHOST
Is that the most beautiful name, by the way? Amit is the Chief Omnichannel and AI Officer at Chowhube Group, who again, if you don't know, they are huge in the UAE.
Katie StreetHOST
They own so many luxury brands and when it comes to promoting and marketing their products using some of the best technologies, Amit had some serious insights for me.
Katie StreetHOST
Amit shared how the business is using first-party data to power predictive modelling, and conversational commerce.
Sri RajagopalanHOST
And I'm here today with Priya Shani from Instacart.
Sri RajagopalanHOST
Priyash was with me live at the recently concluded Cornell University Omnichannel plus Omnicommerce plus media program.
Sri RajagopalanHOST
He was one of the collaborative presenters.
Sri RajagopalanHOST
He was also one of the attendees and got to attend the full program.
Terry MontesiGUEST
So I think the customer is going to continue to challenge the developer to give them more than just a lineup of commodity goods And so I do think, and, you know, technology will become more and more integrated.
Terry MontesiGUEST
Things will be, you know, Omnichannel has, you know, at first e-commerce scared the heck out of people out of the retail business.
Terry MontesiGUEST
And so we have this retail apocalypse talk, you know, seven to seven, eight, nine years ago, six to 10 years ago.
Terry MontesiGUEST
Well, we now, That went away, and we now know that brick and mortar is a have-to-have for profitable retailers.
Terry MontesiGUEST
And so Omnichannel, a really great retailer, has e-commerce, and they have brick and mortar, and they have all the things, the connective tissue, you know, BOPUS, et cetera, curbside pickup.
Terry MontesiGUEST
So I think the centers will be more heavy on placemaking, and they'll be more heavy on the things that are spawned by people e-commerce and brick and mortar integration.
Terry MontesiGUEST
You know, all the areas, if you just want to come there and pick something up, so you want to use it as a last mile, we're going to facilitate that.
Michael BuckleyGUEST
Today, the business is about 40% jeans, and it's about 60% sportswear.
Michael BuckleyGUEST
It is a true Omnichannel full lifestyle apparel and accessories brand today.
Ian FredericksHOST
It's been amazing to watch the evolution.
Ian FredericksHOST
I don't own any true religion genes, but I can tell you my wife does.
Ian FredericksHOST
Yeah, definitely.
Ian FredericksHOST
So now I have to get her, although I'm not sure where we'll put them, I have to get her to come in and buy some more, you know, of the newer styles.
Ian FredericksHOST
But, you know, the evolution that you've gone through, you know, you mentioned True Religions and Omnichannel, you know, but how has it changed from a product standpoint? And what's it like today?
Michael BuckleyGUEST
you know it's it's a fundamentally different different business today you know we make a full lifestyle range of of apparel so we are we sell jeans we sell t-shirts we sell hoodies we sell joggers we sell polos dresses skirts jackets light outerwear heavy outerwear you know we do about 12 different apparel categories um we also do about eight different um accessory categories.
Michael BuckleyGUEST
Today, the business is about 40% jeans, and it's about 60% sportswear.
Michael BuckleyGUEST
It is a true Omnichannel full lifestyle apparel and accessories brand today.
Ian FredericksHOST
It's been amazing to watch the evolution.
Ian FredericksHOST
I don't own any true religion genes, but I can tell you my wife does.
Ian FredericksHOST
Yeah, definitely.
Ian FredericksHOST
So now I have to get her, although I'm not sure where we'll put them, I have to get her to come in and buy some more, you know, of the newer styles.
Ian FredericksHOST
But, you know, the evolution that you've gone through, you know, you mentioned True Religions and Omnichannel, you know, but how has it changed from a product standpoint? And what's it like today?
Michael BuckleyGUEST
It's a fundamentally different business today.
Alex LouisyGUEST
It's interesting to see those companies saying like, yeah, we are the AI native version of AR.
Alex LouisyGUEST
that's great for them you know i'm just very happy that that's because that's a great marketing uh wedge and to be honest i've seen a lot of cfos just coming to us and say i need to buy something that does ai and they don't even know what ai serve but they want to buy some hair i'm very happy as well that we're getting out of this wave now but the reality is that The FRM positioning that we have, this financial relationship management, and the fact that we want to provide a collaborative solution, the fact that we want to be very mindful of the context, bring the right people at the right time with the right information, omnichannel, the fact that we want to bring payments in the mix, that it's an overall experience.
Alex LouisyGUEST
AI is not really changing this.
Alex LouisyGUEST
AI is mostly getting to the next level in terms of automation.
DonHOST
Welcome to this week's Executive Briefing, our midweek drop from the CPG view, built for operators leading at the intersection of CPG, retail, and Omnichannel.
DonHOST
Thank you so much for joining this week's episode of the Executive Briefing.
DonHOST
So honored to have you as one of our initial members for the next 12 months.
Natalie BergHOST
Hello, and welcome back to Retail Disrupted, a podcast that helps you navigate the rapidly evolving retail sector.
Natalie BergHOST
I'm your host, Natalie Berg, and today I'm speaking to Danson Huang, Global Vice President of Omnichannel and Digital Commerce at Diageo.
Natalie BergHOST
Danson leads the transformation of Diageo's global B2C digital landscape across pure play, e-grocery, quick commerce, and e-specialist channels, as well as D2C platforms, brand websites, and broader digital ecosystems.
Natalie BergHOST
This episode is part of our Shop Talk series, which is being sponsored by Manhattan Associates.
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