Aug 4, 2026 · 15 min · 8 segments
The Confidence Sessions is a special series running throughout August and early September, before the new season of Confident Business English begins on 16 September 2026! What’s the difference…
First on my list then, we're gonna be answering the question trust or confidence, which is kind of a small but important difference, especially for you when you're out there talking as a senior manager.
My question to you would be, do you trust your team to deliver, or are you confident that they will deliver? They sound very similar, right? And people would probably understand you even if you used either one of those, but they don't communicate exactly the same thing.
Just a quick heads up as well, the sound's not great because my mic had given up at that point, and so it's the mic on my webcam, so it's a little bit echoey.
It's not amazing, but I thought, well, I'll still share it with you because you might find it useful.
My client was explaining to me that, well, they were talking about their forecast for next year.
I'm sure maybe some of you are doing this type of exercise now where you're looking towards 2026 strategies, plans, all of this type of stuff.
How are things, um, shaping up for next year? Shaping up just means how are things looking? How are things developing? She said something along the lines of, "Well, you know, we're really, we're really-- the outlook is really positive," she said that, "um, for next year.
We've got a lot of different initiatives in place, and we really trust our sales team to reach the objectives." Okay? Now, I said, I was like, "Well, I understand you perfectly when you say, 'I trust our sales team.' Rather than do a good job, let's come up with something else.
You could use it, but there's something else that I would use instead." Can you write in the chat and tell me what you think the right answer is? Believe.
If you wanted to sort of show conviction, I believe our sales team will make this happen.
And you might be like, "Well, what's the difference? They're both the same." Confident or to be confident or to have confidence is about people's abilities and skills, and trust is more to do with the person, right? Are they trustworthy or not? Can you rely on them? You know, are they, do they do what they say they're gonna do? It's not quite what we're looking at here.
What we're saying is, "I have confidence that our sales team will make it happen." Just to add to the previous Anna's point, you know, they aren't exactly the same.
And equally, you could trust somebody, but you don't necessarily have confidence in their abilities.
Does that make sense? It's a good way to think about it, to show that they're not the same.
I mean, ideally, of course, we'd trust somebody and have confidence in their abilities.
First on my list then, we're gonna be answering the question trust or confidence, which is kind of a small but important difference, especially for you when you're out there talking as a senior manager.
My question to you would be, do you trust your team to deliver, or are you confident that they will deliver? They sound very similar, right? And people would probably understand you even if you used either one of those, but they don't communicate exactly the same thing.
Just a quick heads up as well, the sound's not great because my mic had given up at that point, and so it's the mic on my webcam, so it's a little bit echoey.
It's not amazing, but I thought, well, I'll still share it with you because you might find it useful.
My client was explaining to me that, well, they were talking about their forecast for next year.
I'm sure maybe some of you are doing this type of exercise now where you're looking towards 2026 strategies, plans, all of this type of stuff.
How are things, um, shaping up for next year? Shaping up just means how are things looking? How are things developing? She said something along the lines of, "Well, you know, we're really, we're really-- the outlook is really positive," she said that, "um, for next year.
We've got a lot of different initiatives in place, and we really trust our sales team to reach the objectives." Okay? Now, I said, I was like, "Well, I understand you perfectly when you say, 'I trust our sales team.' Rather than do a good job, let's come up with something else.
You could use it, but there's something else that I would use instead." Can you write in the chat and tell me what you think the right answer is? Believe.
If you wanted to sort of show conviction, I believe our sales team will make this happen.
And you might be like, "Well, what's the difference? They're both the same." Confident or to be confident or to have confidence is about people's abilities and skills, and trust is more to do with the person, right? Are they trustworthy or not? Can you rely on them? You know, are they, do they do what they say they're gonna do? It's not quite what we're looking at here.
What we're saying is, "I have confidence that our sales team will make it happen." Just to add to the previous Anna's point, you know, they aren't exactly the same.
And equally, you could trust somebody, but you don't necessarily have confidence in their abilities.
Does that make sense? It's a good way to think about it, to show that they're not the same.
I mean, ideally, of course, we'd trust somebody and have confidence in their abilities.
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