'Guests really remember how a hotel made them feel': The magic of Clermont Hotel Group

In this episode we speak to Gavin Taylor, CEO of Clermont Hotel Group. Gavin takes us behind the scenes of managing iconic London properties, sharing how his background in finance and operations shapes his approach to leadership, hotel identity and guest experience. We dive into the state of the London hotel market, what it takes to stand out amidst rising competition, and how Clermont is redefining luxury for today’s traveler – including high-profile collaborations like bringing Gordon Ramsay's Hell’s Kitchen to The Cumberland.