Sep 21, 2026 · 28 min · 12 segments
Healthcare organizations are under increasing pressure to improve access while balancing patient expectations, provider capacity, and operational complexity. In this episode of Value-Based Care…
Daniel MarinoHost
John FullertonGuest
Jenny HartGuest
You know, from your experience, talk a little bit about what you see are the current challenges right now that organizations are struggling with as we think about patient access.
I'd say one of the biggest challenges that I see is really the patient demand is continuing to outpace capacity in many areas.
But as you were mentioning in your opening, it's also while patient expectations are very rapidly changing.
At the same time, we have to make sure that patients are also reaching the right care at the right time.
So oftentimes we talk about access if it's simply the number of available appointments, but it's much more complex than that.
And a patient may get an appointment quickly, but if it's with the wrong specialty, the wrong clinician, the wrong visit type, we really haven't solved that problem.
So I'd say the opportunity that I see is really to improve how patients are being directed while making better use of the clinical capacity that our clinical leaders already have.
You know, from your experience, talk a little bit about what you see are the current challenges right now that organizations are struggling with as we think about patient access.
I'd say one of the biggest challenges that I see is really the patient demand is continuing to outpace capacity in many areas.
But as you were mentioning in your opening, it's also while patient expectations are very rapidly changing.
At the same time, we have to make sure that patients are also reaching the right care at the right time.
So oftentimes we talk about access if it's simply the number of available appointments, but it's much more complex than that.
And a patient may get an appointment quickly, but if it's with the wrong specialty, the wrong clinician, the wrong visit type, we really haven't solved that problem.
So I'd say the opportunity that I see is really to improve how patients are being directed while making better use of the clinical capacity that our clinical leaders already have.
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