So when we think about access and with the goal of maybe opening up capacity, how are organizations thinking about that change? How are they thinking about either opening capacity, changing the types of visits, all of that to accommodate what needs to happen both with the patients and with the physicians, if you

will? That's a great question.

I think the number one problem that we have in our systems today is that we believe that providers fundamentally could work harder than they're already working today.

And it has to be traded out somehow.

So when we think about all of the activities we're asking our providers to do today that include some dinosaur practices like manually transcribing their notes, like preparing record review for patients, all of these activities that are not really using them at top of license.

And then you add to that the human element of the people that they're interacting with.

So even though we've come a long way with value-based care and trying to incentivize people based on results, most of this country is still on this productivity-based model.

Are you seeing organizations shift to creating maybe a separate, I don't know, office or separate division, separate structure that just looks at patient access? Or does this still embedded as kind of a project or an element of ambulatory care services? Where does it fit in as we start to think about that transformational change?

So when we think about access and with the goal of maybe opening up capacity, how are organizations thinking about that change? How are they thinking about either opening capacity, changing the types of visits, all of that to accommodate what needs to happen both with the patients and with the physicians, if you

will? That's a great question.

I think the number one problem that we have in our systems today is that we believe that providers fundamentally could work harder than they're already working today.

And it has to be traded out somehow.

So when we think about all of the activities we're asking our providers to do today that include some dinosaur practices like manually transcribing their notes, like preparing record review for patients, all of these activities that are not really using them at top of license.

And then you add to that the human element of the people that they're interacting with.

So even though we've come a long way with value-based care and trying to incentivize people based on results, most of this country is still on this productivity-based model.

Are you seeing organizations shift to creating maybe a separate, I don't know, office or separate division, separate structure that just looks at patient access? Or does this still embedded as kind of a project or an element of ambulatory care services? Where does it fit in as we start to think about that transformational change?