Jun 17, 2026 · 37 min · 11 segments
## Kalpa Tan on AI Adoption, Why Most Businesses Get It Wrong and What SMEs Really Need to Know Kalpa Tan did not come to AI through a business strategy or a tech interest. She came to it because she…
Because it's that, I think that's the key thing, isn't it? There's the overwhelm kind of like just completely takes over.
And you're going to look at this facility in front of you and know that it will reduce workloads.
I look at it and I just see any language but English in front of me when I write it.
So actually to understand what I want to say and then get the AI to go, okay, write me that now.
But actually to be able to just go, this is what I'm trying to say to a prospect or someone.
That overwhelm, I think there'll be so many businesses going, I need to get on board.
I must get on board, but how do I do that? What pick? There's all sorts of things.
When you talk about the AI, why do you think so many businesses get overwhelmed by it? And then the second part of that I would ask is which one's right?
There's been a lot of publicity about AI and the fear of jobs being lost and how it's going to impact businesses.
People who have had the best sort of experience with AI aren't the ones who've taken it on quickly.
They're the ones who've actually got the processes that actually thought quite carefully about where they're going to use it.
They've identified exactly where they're going to use it, who's going to be using it.
And I've got the right security guardrails and everything in place, the right policies in place.
So they haven't just said, right, we're going to use AI just because so-and-so is using it.
Because it's that, I think that's the key thing, isn't it? There's the overwhelm kind of like just completely takes over.
And you're going to look at this facility in front of you and know that it will reduce workloads.
I look at it and I just see any language but English in front of me when I write it.
So actually to understand what I want to say and then get the AI to go, okay, write me that now.
But actually to be able to just go, this is what I'm trying to say to a prospect or someone.
That overwhelm, I think there'll be so many businesses going, I need to get on board.
I must get on board, but how do I do that? What pick? There's all sorts of things.
When you talk about the AI, why do you think so many businesses get overwhelmed by it? And then the second part of that I would ask is which one's right?
There's been a lot of publicity about AI and the fear of jobs being lost and how it's going to impact businesses.
People who have had the best sort of experience with AI aren't the ones who've taken it on quickly.
They're the ones who've actually got the processes that actually thought quite carefully about where they're going to use it.
They've identified exactly where they're going to use it, who's going to be using it.
And I've got the right security guardrails and everything in place, the right policies in place.
So they haven't just said, right, we're going to use AI just because so-and-so is using it.
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