The #1 Cause of Bad Reviews, New GBP Policy & How AI Sees Your Site | E50 The Whitespark Local Update

Um, so my first linky link today is a piece on Search Engine Roundtable, which is where they pick up on the fact that in the Google Help docs, in Google Business Profile, they have added another section which is in their policies for third parties.

So agencies that are working with Google Business Profile on behalf of clients.

So the bit that has been added here is to do with making inappropriate use of the support channels.

So reading between the lines, um, I think that this is when agencies or people that are solo consultants working on behalf of, uh, businesses make lots and lots of support requests within, uh, Google Business Profile.

So I think that's what that's getting at.

Um, and the reason that is a problem is you can imagine what that does to a, an already very overloaded, uh, support network.

Um, so they're pulling them up on it and I think that if you do it and you are found to be very naughty, then they will stop supporting you.

What do we think of that?

That's just rude.

Um-

[laughs]

No. It's hard 'cause it's just, it can be so unhelpful.

It can be-

Mm-hmm

...

so unhelpful and you have to keep following up all the time.

All the time.

[laughs]

Yeah.

I don't know about this one.

Okay.

That was a, that was dis- hard disapproval from you.

I think rather than like sometimes you do need to be completely tenacious and follow up and follow up and follow up, but the thing is, if you start 1,000,001 support requests for the same thing-

Okay.

Yeah