Sep 11, 2026 · 20 min · 8 segments
Send us Fan Mail Welcome back to The Uprising Show! In today’s episode, Vivek sits down with Ben John, VP of Sales and Partnerships at Self Fund…
Ben JohnGuest
Vivek NandaHost
And what's the chaos, I guess, employers and partners come to you most confused with? Like what's that chaos about?
Oh boy, there are, I mean, so much, right? I think part of it is a lack of understanding of what really drives healthcare costs.
A lack of understanding of how all the partners fit together, right? A PBM, a TPA, stop-loss carrier, navigation.
How do those interact with each other and work with each other? So I think there's a lot of confusion when it comes to when it comes to this type of strategy.
And frankly, that keeps a lot of people stuck in where they were because they feel like they don't even know the questions to ask.
And so they just sort of continue to do the same old thing because that's what they're used to.
Chaos, I think, really comes from a lack of understanding of how incentives are really lined up now and and what they can do to actually align incentives in their plan moving forward.
That's where most of the chaos comes from is from them thinking somebody else needs to fix my problem.
You know, somebody else, some vendor or some point solution or some other plan is going to fix my problem.
If you're an employer, you need to be a steward of not only the plan funds, but the care, you know, the coordination, all of that kind of stuff.
But at the end of the day, I think the employers that are really succeeding are the ones that are taking control and understanding their duties as a steward.
I'd be lying if I said that wasn't happening with our clients, right? With cell phone health, because there, there's still a lot of confusion because we're so used to buying healthcare through an insurance company that we don't really even know what it's like to, to figure out what a fair price is for a service.
We don't know what it's like to go to a different provider based on costs and quality and access.
We jump online, we see prices, you know, we can compare different pricings to electronic devices and TVs and that sort of thing.
And what's the chaos, I guess, employers and partners come to you most confused with? Like what's that chaos about?
Oh boy, there are, I mean, so much, right? I think part of it is a lack of understanding of what really drives healthcare costs.
A lack of understanding of how all the partners fit together, right? A PBM, a TPA, stop-loss carrier, navigation.
How do those interact with each other and work with each other? So I think there's a lot of confusion when it comes to when it comes to this type of strategy.
And frankly, that keeps a lot of people stuck in where they were because they feel like they don't even know the questions to ask.
And so they just sort of continue to do the same old thing because that's what they're used to.
Chaos, I think, really comes from a lack of understanding of how incentives are really lined up now and and what they can do to actually align incentives in their plan moving forward.
That's where most of the chaos comes from is from them thinking somebody else needs to fix my problem.
You know, somebody else, some vendor or some point solution or some other plan is going to fix my problem.
If you're an employer, you need to be a steward of not only the plan funds, but the care, you know, the coordination, all of that kind of stuff.
But at the end of the day, I think the employers that are really succeeding are the ones that are taking control and understanding their duties as a steward.
I'd be lying if I said that wasn't happening with our clients, right? With cell phone health, because there, there's still a lot of confusion because we're so used to buying healthcare through an insurance company that we don't really even know what it's like to, to figure out what a fair price is for a service.
We don't know what it's like to go to a different provider based on costs and quality and access.
We jump online, we see prices, you know, we can compare different pricings to electronic devices and TVs and that sort of thing.
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