Aug 19, 2026 · 50 min · 13 segments
In SILosophy Episode 24, host Tania Gomez brings on Paul Bryan to unpack what it takes to guide teams through industry regulation, operational changes, and workplace shifts... specifically focusing on…
Tania GomezHostAs always, you know, as, as things get harder, they're going to people who go, you know, too hard and you have to, you get the ability to offer them a, an opportunity, a lifeline, a way to continue doing what they love doing without all of the overhead and the baggage with it as well.
I think just being stable and just taking one step in front of the other, right, and just working through each of these things as they come.
I feel like this time at the moment in NDIS feels very much like COVID, right? It's the only thing really I have to compare it to.
Half of the providers who are with us today probably won't be with us in a couple of years' time because of how they're moving out early childhood providers to thriving kids.
They're exiting support coordinators and plan managers of being providers to be under a commissioning model.
You have community access providers losing 50% of their funding or the participants losing 50% of their funding.
And during COVID, there was a big difference between the businesses who saw the opportunity and dealt with each blow as it came and stood up and led their teams forward.
What do you think is the difference or what do you think will separate the providers who can stand up and face these challenges and lead through this time to the people who do exit and find it all too difficult?
One of the key indicators is what have you done in the previous couple of years leading up to this? And like, for instance, do you have a cash buffer in the business, for instance, right? Like, can you say that we can operate for X period of time with whatever issues may come up because we have 100K in the bank, which will cover us for a period of time? Or have you gone through and built a, and I know you talk so much about this culture of quality and having these things in place that make your compliance systemized and repeatable.
This idea of having to scramble over here to solve that problem and scramble over here to solve that problem is not a sustainable business model.
And so if you have these things in place already, This next period will become simpler because of it, not easier, but simpler.
And so that's a really good indicator that someone is, is prepared for this next stage.
Um, but as you turn up as a, as a business owner in this space, a lot of it comes down to your mindset and language about like, what are you talking about? Are you out there on LinkedIn complaining? posting a complaining thread where everyone just gets to rag on everything for a little while? Or are you a person who's bringing solutions and going, hey, you know what? Yeah, this is hard, but let's look at this.
But if you... go how creative can we get with the solutions you're going to have a much better outlook for a start people are going to want to be around you more because you're not just complaining although i might add if you put up complaining posts you'll get probably get more likes and shares and comments because everyone just wants to jump on the bandwagon
As always, you know, as, as things get harder, they're going to people who go, you know, too hard and you have to, you get the ability to offer them a, an opportunity, a lifeline, a way to continue doing what they love doing without all of the overhead and the baggage with it as well.
I think just being stable and just taking one step in front of the other, right, and just working through each of these things as they come.
I feel like this time at the moment in NDIS feels very much like COVID, right? It's the only thing really I have to compare it to.
Half of the providers who are with us today probably won't be with us in a couple of years' time because of how they're moving out early childhood providers to thriving kids.
They're exiting support coordinators and plan managers of being providers to be under a commissioning model.
You have community access providers losing 50% of their funding or the participants losing 50% of their funding.
And during COVID, there was a big difference between the businesses who saw the opportunity and dealt with each blow as it came and stood up and led their teams forward.
What do you think is the difference or what do you think will separate the providers who can stand up and face these challenges and lead through this time to the people who do exit and find it all too difficult?
One of the key indicators is what have you done in the previous couple of years leading up to this? And like, for instance, do you have a cash buffer in the business, for instance, right? Like, can you say that we can operate for X period of time with whatever issues may come up because we have 100K in the bank, which will cover us for a period of time? Or have you gone through and built a, and I know you talk so much about this culture of quality and having these things in place that make your compliance systemized and repeatable.
This idea of having to scramble over here to solve that problem and scramble over here to solve that problem is not a sustainable business model.
And so if you have these things in place already, This next period will become simpler because of it, not easier, but simpler.
And so that's a really good indicator that someone is, is prepared for this next stage.
Um, but as you turn up as a, as a business owner in this space, a lot of it comes down to your mindset and language about like, what are you talking about? Are you out there on LinkedIn complaining? posting a complaining thread where everyone just gets to rag on everything for a little while? Or are you a person who's bringing solutions and going, hey, you know what? Yeah, this is hard, but let's look at this.
But if you... go how creative can we get with the solutions you're going to have a much better outlook for a start people are going to want to be around you more because you're not just complaining although i might add if you put up complaining posts you'll get probably get more likes and shares and comments because everyone just wants to jump on the bandwagon
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