Episode 64: The Best Job We Ever Had with Florette Vassall and Diane Krumholtz Lyras

Send us Fan Mail In this episode, we are joined by two women who gave the best years of their careers to Pan American World Airways, and who have remained close friends for more than four decades since the airline closed its doors. Florette H. Vassall was born in New York City, the daughter of immigrants from Cuba and Panama. Aviation was a constant in her life from the very beginning. Her father was passionate about flight, and as a young girl, Florette watched Pan Am's famous flying boats cross the sky above New York City, an impression that would last a lifetime. Then the war came. Her father was drafted into the Army and assigned as an air traffic controller because of his background in radio, while her mother served as an officially designated air raid warden. Those years brought challenges that went well beyond the war itself. In 1967, Florette was looking for a job that came with travel benefits so she could visit friends she had made while living in Acapulco, Mexico. Pan American World Airways hired her. Perhaps it was not entirely a coincidence. What started as a practical decision became a 24-year career. Florette worked as a ticket agent, trainer, and supervisor at the Pan Am Building in the heart of midtown Manhattan, right up until the airline shut down in Miami in December 1991. For more than two decades, she was a fixture at Counter Vanderbilt, the largest ticket counter in the world at the time. Customers, employees, company visitors, special guests, and board members all knew her by name. The 59-story Pan Am Building, constructed between 1960 and 1963 above Grand Central Station, was the largest commercial office space in the world by square footage when it opened on March 7, 1963. Pan Am founder Juan Trippe had signed a 25-year lease for 613,000 square feet, and the airline occupied 15 floors. Listeners who heard Episode 10 will recall the late Richard Roth Jr., whose family firm Emery Roth & Sons worked alongside Walter Gropius and Pietro Belluschi to bring the building to life. Richard passed away in late 2022 at the age of 89, just one year after sharing his remarkable firsthand account with this program. Florette is a retired teacher, a former model, and an actress. For more than 40 years she has produced multicultural arts and culture programming for television in New York City. She holds a Bachelor of Arts degree from Fordham University and is the author of the chapter titled "The Pan Am Building" in the book Pan Am: Personal Tributes to a Global Aviation Pioneer, compiled by Jeff Kriendler and James Patrick Baldwin. At 91 years young, she has never stopped. Diane Krumholtz Lyras began her Pan Am career on January 24, 1977, hired as a Clerk Stenographer in Labor Relations. She went on to work in Reservations as a Sales Agent, then as a Sales Account Manager serving the White Plains and Long Island markets, before returning to the Pan Am Building as Manager of Administration for the Northeast Division, and ultimately as Manager of Administration for the United States Division. Like Florette, she was there until the end, leaving in August 1991. Listeners who heard Episode 27 will remember Diane from one of the most difficult chapters in Pan Am's history. On September 5, 1986, Pan Am Flight 73 was hijacked on the ground in Karachi, Pakistan, in an act of senseless violence that left 20 people dead and more than 100 injured. Diane Krumholtz Lyras, then of the White Plains Pan Am sales office, was sent to Karachi as part of the company's crisis response team to assist staff and families in the aftermath. Diane also serves on the board of the Pan Am Museum Foundation. Florette and Diane met inside the Pan Am Building in 1980 and became fast friends. They are still friends today. Support the show - Visit Us for more Pan Am History! - Support the Podcast! - Donate to the Museum! - Visit The Hangar online store for Pan Am gear! - Become a Member! **Follow us** on Facebook, Instagram, and Twitter! A very special thanks to Mr. Adam Aron, Chairman and CEO of AMC and president of the Pan Am Historical Foundation and  Pan Am Brands for their continued and unwavering support!