110. Who Not How: The System That Took Living Water From Maxed Out to Next Level Growth

Maybe you're not stuck because you need another marketing funnel. You're stuck because you're still doing the CA's job. Dr. Matt Hill sits down with Sadie Smith — office manager at Living Water Chiropractic and PX team member — for the conversation every maxed-out doc needs. Sadie went from part-time CA to running the entire operations side of a practice that scaled past 1,000 visits a week. In this episode, she breaks down the systems Living Water handed off first (hint: it's not what you think), the culture shift that made delegation stick, and why "Don't Bother the Bersanis" became the phrase that changed everything **------**  **Links & Resources:**  FREE PX Trainings - The Proven Path to a Thriving Family Practice - How Data-Driven Chiros Are Dominating with Today's Parents - The NeuroAGE of Perinatal Chiropractic is Here Join 1,000+ Docs in the PX Membership  Attend a Neuro-Tonal Certification & Adjusting Seminar (20 CEs!) **------**  **Key Moments:**  2:00 Sadie's origin story, patient, to CA, to office manager 11:00 The ceiling every practice hits before they bring on operational leadership 14:00 "Don't bother the Bersanis," how one phrase reset the whole team's decision-making 20:00 Working Genius and why culture change starts with naming the gap 28:00 The case for taking everything else off the doctor’s plate first 29:00 Scanning: the first system every growing practice should hand off 38:00 Switching EHRs without stopping the practice, how Sadie led the project the Bersanis didn't have bandwidth for 41:00 The Italy test, what happens when the docs fully step back 45:00 Sadie's encouragement for docs and CAs who feel stuck in the mud **------**  **Want more of The Family Practice Podcast?**  Subscribe to our YouTube channel. Follow The Pediatric Experience on Instagram Follow Dr. Matt Hill on Instagram