Aug 9, 2026 · 40 min · 9 segments
In this episode of The Entropy Podcast, Francis Gorman speaks with Patrick Lechner, co-founder of Resimate.io and an experienced business and cyber resilience leader, about why many organisations…
Patrick LechnerGuest
Francis GormanHost
The real life test happens with the BAU teams, but the collation of the data and the definition of the plans and run books and all of these other things in the planning phase are normally done by projects in most large organizations.

So there are contract resources or there are point in time resources to pull that activity together.

And then there's a bit of a handover, but a lot of the knowledge actually leaves the organization or moves on to something else within the organization.

And then, as you say, when the, when the moment hits, when that impact comes, the teams that should have the muscle memory actually haven't gone through the planning process to the extent that, you know, they're familiar with it enough.

And then that's just saying the humans cracks start coming because, you know, the plans are, well, they're not, you haven't lived them.

It's like typing into ChatGPT, create me an instant response plan and, you know, then having to enact it, you don't have the muscle memory.

I think over the years, we have overcomplicated what resilience actually means.

And we, again, it goes back to this, you know, if you optimize for documents, if you optimize for frameworks, you end up there, right? You get external help in, they may do an incredibly good job in defining all your, you know, critical business services and functions and processes, document everything down, they may even identify the RTO and RPO.

But then the people that actually would be the ones that have to sustain operations during a hit, at best, they have been part of a one-hour, two-hour workshop, and that's it.

There is another component around ownership, which a lot of us get wrong in a way that we feel the business has an ownership of completing certain things.

Meaning we need business to complete this BA, we need business to complete this and fill in the spreadsheet here.

So I should acknowledge and accept and actually empower the business as well to understand, hey, you own it.

No one needs to explain a COO that service delivery and continuity of the delivery is important, right? Of course, it's part of their whole accountability set.

handing over that ownership or not empowering them for having that ownership to also make a decision how much resilience, confidence do we need? Do we want? What capabilities do we need from a business perspective? So rather than just asking them to fill in spreadsheets and so on, it's really giving them as well the opportunity to say, hey, What do you worry about? How confident do you feel that if something hits us, that you will be able to sustain your operations, right? If this one core system is down, for example, we had this case with a hospital where there's this clinical information or the patient information system, and everyone's like, well, without that system, we cannot operate.

So then the question is, really? Like, really, really? Like, no, it always must run.

The real life test happens with the BAU teams, but the collation of the data and the definition of the plans and run books and all of these other things in the planning phase are normally done by projects in most large organizations.

So there are contract resources or there are point in time resources to pull that activity together.

And then there's a bit of a handover, but a lot of the knowledge actually leaves the organization or moves on to something else within the organization.

And then, as you say, when the, when the moment hits, when that impact comes, the teams that should have the muscle memory actually haven't gone through the planning process to the extent that, you know, they're familiar with it enough.

And then that's just saying the humans cracks start coming because, you know, the plans are, well, they're not, you haven't lived them.

It's like typing into ChatGPT, create me an instant response plan and, you know, then having to enact it, you don't have the muscle memory.

I think over the years, we have overcomplicated what resilience actually means.

And we, again, it goes back to this, you know, if you optimize for documents, if you optimize for frameworks, you end up there, right? You get external help in, they may do an incredibly good job in defining all your, you know, critical business services and functions and processes, document everything down, they may even identify the RTO and RPO.

But then the people that actually would be the ones that have to sustain operations during a hit, at best, they have been part of a one-hour, two-hour workshop, and that's it.

There is another component around ownership, which a lot of us get wrong in a way that we feel the business has an ownership of completing certain things.

Meaning we need business to complete this BA, we need business to complete this and fill in the spreadsheet here.

So I should acknowledge and accept and actually empower the business as well to understand, hey, you own it.

No one needs to explain a COO that service delivery and continuity of the delivery is important, right? Of course, it's part of their whole accountability set.

handing over that ownership or not empowering them for having that ownership to also make a decision how much resilience, confidence do we need? Do we want? What capabilities do we need from a business perspective? So rather than just asking them to fill in spreadsheets and so on, it's really giving them as well the opportunity to say, hey, What do you worry about? How confident do you feel that if something hits us, that you will be able to sustain your operations, right? If this one core system is down, for example, we had this case with a hospital where there's this clinical information or the patient information system, and everyone's like, well, without that system, we cannot operate.

So then the question is, really? Like, really, really? Like, no, it always must run.
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