Sep 15, 2026 · 34 min · 10 segments
Unexpected conditions are part of building a one-of-a-kind home. A weather delay, unforeseen site condition, material issue, design change, or change order doesn’t mean your custom home build has gone…
Kim HibbsHost
Craig JohnsonGuest
Chris PedigoGuestMelodyHost[upbeat music] Hard conversations are hard conversations, but-

Nobody likes to have them, but I think both Chris and Craig approached it properly in, in how they have those hard conversations, because, you know, we wanna be upfront, we wanna be out in front of it, and we wanna have solutions for our clients.
And one of the biggest takeaways is that when something changes, it's not automatically ... going to be a failed build.
It's inherent in the process, and it's, really what you need to do is assess what changed, what does it affect, and what decisions really need to be, uh, made.

100%, and that's where a good question to ask your builder when you're making that decision is how do you handle issues that come up? And again, I want to address something you mentioned just literally a moment ago.

Go in understanding that there are going to be times where you're not, you know, overly excited about what's going on, but if you have the right team in place, they will help you get through it positively.
And it's interesting because, I mean, Chris has been doing this for 30 years, and he still sees a new challenge-
... all of the time.
So.

We talked about that, and, and that's the, one of the takeaways that I'd like our clients to understand is most builders will have built in some extra time to the schedule already for rain, for snow, for mud, whatever Mother Nature throws at you.

But if you have excessive rain, snow, or whatever, that's when your builder will, will also come to you and say, "Hey, it's been a week," or, "It's been two weeks, and we have not been able to work on the project.
And what should we ask as homeowners, or they ask as homeowners, our listeners, whenever they are approached with issues?

I think you should be, absolutely feel comfortable going to your builder and asking them the questions.

But do it in a respectful way because the builders are truly trying to do their very best.

They have, quite frankly, will have no control over what you find subsurface on your lot, or they didn't design the home, or they can't control Mother Nature.
[upbeat music] Hard conversations are hard conversations, but-

Nobody likes to have them, but I think both Chris and Craig approached it properly in, in how they have those hard conversations, because, you know, we wanna be upfront, we wanna be out in front of it, and we wanna have solutions for our clients.
And one of the biggest takeaways is that when something changes, it's not automatically ... going to be a failed build.
It's inherent in the process, and it's, really what you need to do is assess what changed, what does it affect, and what decisions really need to be, uh, made.

100%, and that's where a good question to ask your builder when you're making that decision is how do you handle issues that come up? And again, I want to address something you mentioned just literally a moment ago.

Go in understanding that there are going to be times where you're not, you know, overly excited about what's going on, but if you have the right team in place, they will help you get through it positively.
And it's interesting because, I mean, Chris has been doing this for 30 years, and he still sees a new challenge-
... all of the time.
So.

We talked about that, and, and that's the, one of the takeaways that I'd like our clients to understand is most builders will have built in some extra time to the schedule already for rain, for snow, for mud, whatever Mother Nature throws at you.

But if you have excessive rain, snow, or whatever, that's when your builder will, will also come to you and say, "Hey, it's been a week," or, "It's been two weeks, and we have not been able to work on the project.
And what should we ask as homeowners, or they ask as homeowners, our listeners, whenever they are approached with issues?

I think you should be, absolutely feel comfortable going to your builder and asking them the questions.

But do it in a respectful way because the builders are truly trying to do their very best.

They have, quite frankly, will have no control over what you find subsurface on your lot, or they didn't design the home, or they can't control Mother Nature.
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