How Smart Companies Are Turning Employees Into AI Managers (w/ Special Guest: Rich Partridge)

But today, actually, one of the things we're going to bring in is this concept around AI transformation.

I think the user journey has really shifted just from people jumping in using tools to actually becoming builders into And now this, I think, third transition into managing these workforces.

So I know you guys and your team have been really hands on, you know, learning at each one of these stages, but also kind of at the forefront with us when it comes to understanding where I think user roles and paths like kind of start and stop and having everyone understand the bigger picture as far as like how getting in with AI becomes more than just using a tool and setting up an agent saying, yeah, we did it.

it's really starting to learn how to manage these digital employees at a grander scale.

So I figured we'd kind of jump into it, let you and Rich take the reins on a few things, and I can bring up some topics that I feel like would be relevant based on everything we're kind of seeing over the last six to 12 months.

Yeah, yeah.

I mean, I'd say last time I was on the pod, we were at a stage where some of the team were picking up some of these tools and you know, producing apps and dashboards and thinking, wow, AI can actually code and produce these apps.

And it was all a lot of excitement going through.

And there's certain individuals that then, you know, found that they could produce these dashboards and it would help with different workflows.

And so I think last time I was on the pod, that's kind of where the business was.

There was a lot of excitement and we were starting to pick up these tools and work and fill these places.

And then certain people then within the team, you know, you could see connected with creation and it allowed them to then fill these gaps that they weren't able to do before because they weren't coders.

And they had all these different ideas, but they weren't able to build it.

It would hit the dev bottleneck a lot of the time.

So the ideas were bouncing around the team, but they're never able to get further.

So, yeah, since then, the journey has gone.

There's certain individuals within the team that have carried on that process.

And we've got people maybe in the sales team.

That are now producing proof of concept.

So they're going out, they're doing sales calls with customers and they're going back and they're producing these little apps and then showing them with the customers, showing with the team and then being passed around.

And we've got people in the customer service team and the professional service team.

they're also producing apps to help with their workflows, whether they're dashboards helping with customer service tickets or they're building applications to help other people within the team.

So there's some people in the team who are not interested in, you know, using AI to build certain applications, but they love the role they're doing.

So then we've got certain people in the team that are talking to them and building them applications so they can be better at the job that they want to do.

And this is kind of, development that we've seen and then we've got the whole AI team with the AI agents now coming in and we're seeing a familiar pattern and role with that.