Shush-Free Zone - Where librarians get loud!
Oct 1, 2026 · 48 min · 11 segments
In this episode of the Shush-Free Zone host Dawn Brushammar talks with Barisa Abdifatah, a knowledge management consultant, educator and certified knowledge manager, about the strong connection…
Dawn BrushammarHost
Yeah, so, and speaking of knowledge, what do you think most people understand about knowledge management or what kind of reaction do you get if you tell someone you work with knowledge management?
I love this question because probably you get that answer too, Dawn, because most of the time when we talk about knowledge management, people will assume it is more of a SharePoint, something related to technology, basically.
And then when we had the conversation about what they were doing, so they were working with SharePoint.
Oh yeah, then they notice that thing, even though that they are actually knowledge managers.
So we had a really great conversation about that and they agreed that the common misconception I would say is that knowledge management is technology related.

So like speaking of the databases and the repositories, on top of that, we have what we commonly refer to as tacit knowledge.

So that would be the things that people may know, their know-how, what's in their head, but they don't necessarily write down.

So what are your thoughts about that and how we can leverage that or get at it?
It's impossible to get somebody's tacit knowledge, all of their knowledge.
So acquiring these skills by capturing knowledge, tacit knowledge, is something really important.
One thing you, one of the tools or the processes that we can use are sometimes, it can be as simple as mentoring or shadowing.

Yeah, so, and speaking of knowledge, what do you think most people understand about knowledge management or what kind of reaction do you get if you tell someone you work with knowledge management?
I love this question because probably you get that answer too, Dawn, because most of the time when we talk about knowledge management, people will assume it is more of a SharePoint, something related to technology, basically.
And then when we had the conversation about what they were doing, so they were working with SharePoint.
Oh yeah, then they notice that thing, even though that they are actually knowledge managers.
So we had a really great conversation about that and they agreed that the common misconception I would say is that knowledge management is technology related.

So like speaking of the databases and the repositories, on top of that, we have what we commonly refer to as tacit knowledge.

So that would be the things that people may know, their know-how, what's in their head, but they don't necessarily write down.

So what are your thoughts about that and how we can leverage that or get at it?
It's impossible to get somebody's tacit knowledge, all of their knowledge.
So acquiring these skills by capturing knowledge, tacit knowledge, is something really important.
One thing you, one of the tools or the processes that we can use are sometimes, it can be as simple as mentoring or shadowing.
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