#205 The OI Show - AI Won’t Replace Your Staff. People Using AI Will with Cory Pinegar

I had a colleague on, which I would encourage everybody to go check out that episode where we talk about AI.

And one of the challenges that I think that we have right now in getting it to run our offices is that we haven't appropriately integrated AI into our electronic health systems.

And we're still a long ways away from that, largely because of HIPAA and privacy.

And we're a ways away from that.

So there's almost like this natural barrier that we have to having it do everything, especially on the clinical side.

And that's one of the things that he really shared is that there are some avenues where we can integrate software like Weave and have it go onto the practice management side of our practice.

But on the clinical side, there's very little artificial intelligence available That is where the electronic record systems are opening up to that.

And so one of the areas that I think would be most helpful is if I could just blurt out everything during an exam to AI and have it appropriately code.

Unfortunately, we're a long ways away from that.

The systems that we have available right now, and you'll see some of them, require me to say, right eye, visual acuity, 20, 20.

Left eye, visual acuity, 20, 20.

And I have to say all of that in the right way for the AI system to be able to go into that text box.

That is so foreign to how I chart today.

And I can do all of that with my virtual scribe.

And so there's almost as if we have this transition that maybe we can use those AI tools in the future, but we're still probably years away from it.

I don't know how you've seen, because you're way more in the tech space than I am, these barriers that we have with artificial intelligence into our own systems.

You're right.

Reading is sensitive right now.

Writing is almost non-considered.

And the scary part about writing is like, you know, we as a company use your EHRs would be our CRM and people use Salesforce and HubSpot in our worlds.

And we use HubSpot.

We don't even write back in to our HubSpot.

We pull information out, but we don't write back in because if we write back in wrongly, or we delete a contact, there's no getting it back.

But we can pull out a bunch of information so that when a success manager walks into a call, they have all of the things that was discussed last time, the to-dos that we needed to complete, we're pulling in data from our project management systems.

And so it is super helpful.