Oct 5, 2026 · 46 min · 13 segments
Today, we are talking to Jesslyn Carlson! About Jesslyn: I have been working in the Social Work field for about 10 years. The first half was working with children and families in many different…
So how is this different from what you have been doing? Because this is a fairly new role for you guys, isn't it?
Yeah, when I started back in 2021, my title was a donation and family advocate.
And I was going into the hospitals, having that donation conversation with families.
And if they wanted to pursue donation, doing the paperwork with them and then staying with them to support them throughout the donation case.
And then recently, I think it was October of 2023, we decided to split those roles and I transitioned into a family advocate.
So now I am coming to the hospital after that donation conversation and paperwork has already been completed.
And then my myself and my team just stays with them through the donation process and then afterwards and like the aftercare role.
You know, one of the things that we're always thinking about when we're talking about organ procurement world is things are always changing.
And certainly the way that families expected to be related to has changed in the last few years.
And it's great that you're able to kind of delineate those roles a little bit and think about the needs of the family at different points.
Why do you think that that split really was necessary between approaching families and providing family support?
We as an organization, I would never when they were looking to kind of do a reorganized reorganization, we did the DeGarmo study.
And for the results of there, we kind of realized that the skill sets in supporting the family versus having that donation conversation and paperwork were a little different than having it all rolled into one.
And so then we just decided to split the roles and hire the people that have those specific skill sets for the roles.
And that's kind of what branched into we have on-site donation advocates that do the donation conversation and they do the paperwork.
And then the family advocates take over once those have been completed and just support just the family throughout that process.
So how is this different from what you have been doing? Because this is a fairly new role for you guys, isn't it?
Yeah, when I started back in 2021, my title was a donation and family advocate.
And I was going into the hospitals, having that donation conversation with families.
And if they wanted to pursue donation, doing the paperwork with them and then staying with them to support them throughout the donation case.
And then recently, I think it was October of 2023, we decided to split those roles and I transitioned into a family advocate.
So now I am coming to the hospital after that donation conversation and paperwork has already been completed.
And then my myself and my team just stays with them through the donation process and then afterwards and like the aftercare role.
You know, one of the things that we're always thinking about when we're talking about organ procurement world is things are always changing.
And certainly the way that families expected to be related to has changed in the last few years.
And it's great that you're able to kind of delineate those roles a little bit and think about the needs of the family at different points.
Why do you think that that split really was necessary between approaching families and providing family support?
We as an organization, I would never when they were looking to kind of do a reorganized reorganization, we did the DeGarmo study.
And for the results of there, we kind of realized that the skill sets in supporting the family versus having that donation conversation and paperwork were a little different than having it all rolled into one.
And so then we just decided to split the roles and hire the people that have those specific skill sets for the roles.
And that's kind of what branched into we have on-site donation advocates that do the donation conversation and they do the paperwork.
And then the family advocates take over once those have been completed and just support just the family throughout that process.
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