Jul 15, 2026 · 29 min · 8 segments
The NAMB Podcast with hosts Ginger Bell and Matt Shields welcomes Brandon Edwards, Product Solution Manager, and Don MacKillop, Senior Account Executive, from Lending Pad, a proud NAMB Industry…
Ginger BellHost
Don McKillopGuest
Brandon EdwardsGuest
Matt ShieldsHost
And you know, the tech stack, And that, you know, Matt, that's one of the things, obviously for the newer loan originators that are coming in, especially for your group with young professionals, you know, knowing what they need in that tech stack is so important.

And I mean, you think about, you know, Matt, some of the things, you know, you may think about that they need, you know, just kind of lift, you mentioned a POS, which, you know, it's like, okay, that's going to be your first point of contact, right? Does it integrate with your LOS and then your CRM? You know, it's like, what is it doing from there? I think we were on a call and I can't remember who it was, but they said that like 27% of loan originators use a CRM.

just means they don't use it, right? So, as far as with that, and when we can talk about some of the enhancements, cause you talked about you can integrate with the BOS, right? Obviously you're taking care of the main crux of everything.

And for a lot of our audience mortgage brokers, You know, being able to have it work with the wholesale lender is also important as well.

What are the things that that's important for a mortgage broker in their LOS that they should be looking at?

I think I'll start with two of our favorite sayings, would probably be support and training.

We'd like to say our support is always one click away within a chat and then two clicks away, you'll be able to join our live support session and we can walk you through any issues that you're experiencing.

Just as you said, the POS is an amazing integration that comes out of the box with the platform.

So out of the box, there's a lot of information or a lot of tools available at your disposal.

And you know, the tech stack, And that, you know, Matt, that's one of the things, obviously for the newer loan originators that are coming in, especially for your group with young professionals, you know, knowing what they need in that tech stack is so important.

And I mean, you think about, you know, Matt, some of the things, you know, you may think about that they need, you know, just kind of lift, you mentioned a POS, which, you know, it's like, okay, that's going to be your first point of contact, right? Does it integrate with your LOS and then your CRM? You know, it's like, what is it doing from there? I think we were on a call and I can't remember who it was, but they said that like 27% of loan originators use a CRM.

just means they don't use it, right? So, as far as with that, and when we can talk about some of the enhancements, cause you talked about you can integrate with the BOS, right? Obviously you're taking care of the main crux of everything.

And for a lot of our audience mortgage brokers, You know, being able to have it work with the wholesale lender is also important as well.

What are the things that that's important for a mortgage broker in their LOS that they should be looking at?

I think I'll start with two of our favorite sayings, would probably be support and training.

We'd like to say our support is always one click away within a chat and then two clicks away, you'll be able to join our live support session and we can walk you through any issues that you're experiencing.

Just as you said, the POS is an amazing integration that comes out of the box with the platform.

So out of the box, there's a lot of information or a lot of tools available at your disposal.
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