LotTalk Podcast powered by Lotpop
Aug 5, 2026 · 1 hr 6 min · 12 segments
Brian Benstock has been the number one certified Honda dealer in the world 16 times and the number one certified Acura dealer 15 times. In this episode of LotTalk, Chris Keene, John Anderson, and…
Brian BenstockGuest
Chris KeeneHostJohn AndersonHost
Renaldo LeonardHost
Y- you know, Brian, thank you, you know, for taking the time and, and respectfully we know that y- you're operating two very successful dealerships up there in New York and you're pulled 55 million different directions, and for you to take time and join us today, it literally is a treat for us.
But I wanna get into the context of why, you know, I reached out to you and said, "Brother, w- we gotta hear some insights." You know, we gotta hear some insights from you about a post you put out there, I don't know, it was probably a week ago.
And I'm gonna read part of it for the viewers and the listeners that might have not seen it.
B- but if you wanna read the full post, viewers and listeners, jump on LinkedIn, go find Brian Binstock, damn sure connect with him because he's got some amazing content he puts out there that gives back to our automotive community.
Some of it you may not like it, it'll piss you off, but guess what? That means he's probably reaching you and you probably need to make a change.
Brian, you said, "There's a truth in our industry that nobody wants to say out loud." Well, number one, we're gonna give a big platform here for us to say this out loud.
You said, "We don't have a product problem, we have an integration problem." You sat through a presentation recently with Steve Greenfield where he put a slide listing every vendor touching the dealership's ecosystem, 500 companies.
Then you went on to say, "I looked at the board and thought, 'I'm paying every one of them.' That's a problem." I'm gonna stop there, Brian.
... thankfully I'm not paying, I'm not paying every one of them, but I'm, I was, I am and was paying far too many of them for far too long.
You know, I have this, um, great imagination and, and this vision, this story.
I- I'm picturing I was sitting at my favorite restaurant having a glass of wine and recapping the day, and in walks Elon Musk.
And Mr. Musk sits, sits down next to me, and to my surprise he knows who I am, and he says, "Hey, how's it going, Brian?" I say, "Hey, Mr.
It would be preposterous, right? Because we know beyond a shadow of a doubt what they're using there is one integrated system where a customer is entered into that system and it gives them everything that's Tesla.
And in our industry, it's not uncommon to say, "What is the DMS system that you're using? What is the CRM system that you're using? What is the data mining tool that you're using?" And all of these tools are put together in the hope that we can better serve and better solve the, the difficulties of our clients.
The challenge there is that the data doesn't flow easily from product to product.
Y- you know, Brian, thank you, you know, for taking the time and, and respectfully we know that y- you're operating two very successful dealerships up there in New York and you're pulled 55 million different directions, and for you to take time and join us today, it literally is a treat for us.
But I wanna get into the context of why, you know, I reached out to you and said, "Brother, w- we gotta hear some insights." You know, we gotta hear some insights from you about a post you put out there, I don't know, it was probably a week ago.
And I'm gonna read part of it for the viewers and the listeners that might have not seen it.
B- but if you wanna read the full post, viewers and listeners, jump on LinkedIn, go find Brian Binstock, damn sure connect with him because he's got some amazing content he puts out there that gives back to our automotive community.
Some of it you may not like it, it'll piss you off, but guess what? That means he's probably reaching you and you probably need to make a change.
Brian, you said, "There's a truth in our industry that nobody wants to say out loud." Well, number one, we're gonna give a big platform here for us to say this out loud.
You said, "We don't have a product problem, we have an integration problem." You sat through a presentation recently with Steve Greenfield where he put a slide listing every vendor touching the dealership's ecosystem, 500 companies.
Then you went on to say, "I looked at the board and thought, 'I'm paying every one of them.' That's a problem." I'm gonna stop there, Brian.
... thankfully I'm not paying, I'm not paying every one of them, but I'm, I was, I am and was paying far too many of them for far too long.
You know, I have this, um, great imagination and, and this vision, this story.
I- I'm picturing I was sitting at my favorite restaurant having a glass of wine and recapping the day, and in walks Elon Musk.
And Mr. Musk sits, sits down next to me, and to my surprise he knows who I am, and he says, "Hey, how's it going, Brian?" I say, "Hey, Mr.
It would be preposterous, right? Because we know beyond a shadow of a doubt what they're using there is one integrated system where a customer is entered into that system and it gives them everything that's Tesla.
And in our industry, it's not uncommon to say, "What is the DMS system that you're using? What is the CRM system that you're using? What is the data mining tool that you're using?" And all of these tools are put together in the hope that we can better serve and better solve the, the difficulties of our clients.
The challenge there is that the data doesn't flow easily from product to product.
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