Why Face-to-Face Communication Still Matters in an AI World | Joe Ruffini

And to not to dampen the conversation, but I think there's an important topic of AI coming in and we had this really cool conversation didn't we last time about actually how we're like almost losing that connection with humanity and you can't take that away from us being like human because it's such a communication is such a natural and human thing it's ingrained with us whereas where we're seeing like opportunities with AI coming in and less I guess human contact in a business aspect how do you feel about that?

You know, that's a good point.

AI has its advantages.

I think we both understand there are some apprehensions with technology moving faster than regulation, faster than the ethics of the industry are keeping up.

But you hit on a good point.

People need to remember that even though AI may facilitate getting to where you want to be and understanding and putting together a presentation and putting together a deliverable, I think what folks at the workplace miss too often is is that communication is essential.

It has been essential to human beings, to relationships, to getting things done optimally, really for our existence.

And it's very, very important, probably more important than ever, that people understand that technology is great, but you've got to communicate.

You've got to communicate with your coworkers.

You've got to communicate with your customers.

And I think all too often, it's easier just to send a text or send an email than it is to pick up a phone and call, or better still at the workplace, get up off your chair, move from your cubicle just 15 feet over, say, hey, you got a minute? We need to talk.

You know, I've got a client that I've been serving for probably four and a half years.

Our working relationship is so good that we don't even have a written agreement.

He'll call me up and say, Joe, I need you to do this.

I'll throw 30 hours at it.

Let me know if you want more time.

The fee and everything's already worked out.

I'll do it.

I'll send the deliverable to him along with the invoice, and I'll wait for the last task, the next task.

Four and a half years I've been working with this gentleman.

So a couple of months ago, I get an email from him.

He says, I'd like you to do this, this, and this.

I email him back, and I go, no problem.

Got it.

I took a week.