#960 MSPSummit 2026: Mike Casey - 🔍 MSP AI: Are You Getting Answers or More Work?

Send us Fan Mail AI can suggest what a technician should investigate. But can it investigate the problem itself? At MSP Summit in Orlando, Joey Pinz sits down with Mike Casey, CRO of FlowMind, to explore AI for MSPs through a practical lens: live diagnostics, better service desk intake, and measurable operational value. Mike explains why historical documentation alone cannot tell the whole story when a customer’s Wi-Fi slows down or email starts landing in spam. He describes FlowMind’s approach to examining network, cloud, and security systems together, then returning findings to a PSA ticket while keeping a human involved in the final decision. The conversation also examines technician development, customer satisfaction, and how MSP owners can evaluate potential savings using their own operational data. Beyond technology, Mike shares lessons from team sports, his changing career expectations, and a daily routine built around exercise and putting family first. **Top 3 Highlights** 🔍 **Live diagnostics versus historical lookup:** What Mike believes MSPs should ask before choosing an AI partner. 👥 **Helping technicians grow:** How guided intake can support newer engineers and improve information gathering. 📊 **Measuring meaningful results:** Why owners should examine time savings, ticket completion, and service capacity. #MSP #ArtificialIntelligence #ITAutomation #Leadership #ServiceDesk       \---   Join us for enlightening discussions that spark growth and exploration.  Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration.   🎧 Listen on Your Favorite Platforms:  - Spotify (Video): https://podcasters.spotify.com/pod/show/joeypinz - Apple: https://podcasts.apple.com/us/podcast/joey-pinz-discipline-conversations/id1583997438 - Spotify: https://open.spotify.com/show/69SFwY3XSwcw9qNvElAn10 - YouTube: https://www.youtube.com/c/JoeyPinzDisciplineConversations?sub\_confirmation=1   🌐 Explore More:  - Website: https://www.joeypinz.com - Link Tree: https://linktr.ee/joeypinz - Follow on Social Media: @TheJoeyPinz   (Instagram, Twitter (X), Facebook, TikTok, Minds, YouTube) - Subscribe: https://joeypinzconversations.com/subscribe/   🎵 Music by Tom Izzo: @wahlsinger  https://tomizzomusic.com     Would you like to Sponsor Joey Pinz?  Get the prospectus here: www.joeypinz.com/sponsor   💡 Support the Podcast:  • Subscribe: https://joeypinzconversations.com/subscribe/ • Patreon: https://www.patreon.com/joeypinz  • One-Time Payment: https://tinyurl.com/c6dx4hck   Subscribe, follow, and rate with 5 stars if you enjoy these conversations.  Connect with us across various platforms and don't forget to join our newsletter for updates!   #Podcast  #Conversations #PersonalGrowth  #ThoughtLeadership  #Mindfulness #SelfImprovement #LearningJourney  #Motivation #ThoughtProvoking #KnowledgeSharing #LifeLessons #Interviews #Discipline  #InspireChange   #ListenAndLearn  #MeaningfulDialogues  #Empowerment  #Curiosity #JoeyPinzChats #JoeyPinz #JoeyPinzDiscipline #JPC #JoeyPinnzConversations #PodMatch     Want to be a guest on Joey Pinz Discipline Conversations? Send Joey Pinz a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/thejoeypinz       Discipline. How does it play a role in your life? How does it drive your decisions? Do you have too much or too little? Every profession, hobby, or passion requires a level of discipline. I have used it in weight loss (+130 lbs.), family death, and found a +25 year business. Am I an expert? Absolutely not! Please join me, as I speak to interesting people and find out how discipline affects their career, life, goals, and decisions. Join me as I talk to interesting people in: #Health, #Fitness & #Wellness: #Business, #Technology & #Science: #Art & #Culture: Website: joeypinz.com All social media @TheJoeyPinz Do you wish to Sponsor? Get the prospectus here: www.joeypinz.com/sponsor           **Episode Links:**   mike.casey@flowmindnetworks.com         https://www.linkedin.com/in/mike-casey-2a255814/         Support the show