Inside the New Jim's Training Program with Mike Davenport

We've probably so when I came back and we had a bit of a look at it a lot of learning outcomes that have disappeared if you know what I mean so we'd spent 15 to 20 years building that program and just little things popping in would then come into training and that way franchisees really got everything, if you know what I mean.

So that took a number of years to build.

And then sort of when I've come back and I've gone through all the learning outcomes that were not there, I've just sort of realised that, geez, there's a fair bit franchisees are missing.

So we've sort of gone back, we've rewritten the whole course.

So I went from a three-day course back to a two-day course.

And now we've extended it back to two and a half days.

And we think two and a half will be the right balance in that sense because we run a bit of first aid training and things after it in the afternoon.

So that should work pretty well from that point of view.

So it's completely revamped.

So we're going to put on the screen now, Charles, put on the screen the actual agenda.

So the agenda's a lot different to what it was last year.

So do you want to maybe run through the agenda for people who are looking at gyms or maybe want to know a little bit about what they're actually learning?

Yeah, so a couple of the major areas that we're missing...

Excuse me.

You know, things like the franchise agreement, the disclosure document, understanding what's in your inbox, if you know what I mean.

So there was a lot of that stuff that was missing.

It was not actually in the course at all.

Things like even the call centre.

There was a lot of the call centre stuff had gone missing.

And just understanding because they're the strong parts of our system.

So franchisees, well, they don't need to know it, you know, at the back of their hand, but they need to have a pretty good understanding because if they can understand what's happening and what's coming, then they can sort of maneuver around and plan for it from that point of view so um our franchise agreement and disclosure document conversation starts off early everyone's paying different sets of fees everyone's paying different types of advertising you know what i mean and so one of the things we try and um cater for is that when they go down to lunch all of a sudden they're not chatting to someone going well how come you're only paying a thousand and i'm paying 15 yeah like and we just try and expose it up in the room and just talk openly about it so We share lead fees.

People think we probably pay all the same lead fee, but we've got a lead fee between $10 and probably about $80.

So just understanding all that sort of stuff.

So we've gone back and have a big chat about that sort of stuff, understanding the agreement a little bit, and understanding that summary of the agreement.

Because really, good franchisees don't worry about that agreement.