#164 How Fin (Intercom) Prototypes With AI with Domingo Widen · Future of UX | Your Design, Tech and User Experience Podcast | AI Design · Radar

How Fin Prototypes Faster1:14 – 4:35

Patricia ReinersHost

1:14

So what would you say, what are the things that make you faster as a team?

Domingo WidenGuest

1:18

Um, the things that make it...

Domingo WidenGuest

1:21

It's all changing a lot, obviously, with AI, makes us faster.

Domingo WidenGuest

1:24

Some things have never changed, so we, we collaborate very closely.

Domingo WidenGuest

1:28

We talk all the time, and we get along with each other, uh, really well.

Domingo WidenGuest

1:32

But I think very willing, be flexible with our process.

Domingo WidenGuest

1:37

So-

Patricia ReinersHost

1:37

Mm-hmm

Domingo WidenGuest

1:37

...

Domingo WidenGuest

1:37

if a team needs something new, willing to build it.

Domingo WidenGuest

1:40

We, if a tool is not working, we're willing to deprecate it.

Domingo WidenGuest

1:43

Uh, so we're always very willing to look at what's out there and what we're using, so we're always willing to change.

Domingo WidenGuest

1:49

So it's, and that makes us faster because tomorrow we can say, "Actually, there's this new way of prototyping.

Domingo WidenGuest

1:54

Let's do it, and, and let's find out what the, if it works," or if there is a new way of building React in, in a way that is safer and is better for AI, do it.

Domingo WidenGuest

2:03

So we're very kind of in tune with change and are willing to experiment a lot.

Patricia ReinersHost

2:08

This is probably the only solution.

Patricia ReinersHost

2:10

The only option that we have as designers is really adapting this change and changing constantly.

Patricia ReinersHost

2:17

But what would you say is the current process for prototyping that you aligned on right now? I know there's so much going on with Claude, with Figma.

Patricia ReinersHost

2:27

So how does the process looks like right now?

Domingo WidenGuest

2:29

We, because we own the front end, are building the infrastructure to not only build front end that goes directly to production and to our users, but we're also building the infrastructure to allow our designers, our engineers, and our PMs, and mark- and anybody that wants to prototype with AI to prototype.

Domingo WidenGuest

2:48

And we're thinking about it in two ways and two use cases.

Domingo WidenGuest

2:51

Uh, use case one, both ways are aligned with our design system.

Domingo WidenGuest

2:57

They use our tooling, our components, all of the stuff that w- like, makes Fin Fin.

Domingo WidenGuest

3:02

Uh, one way is more blue sky prototyping.

Domingo WidenGuest

3:05

Um, so we have a dedicated repository called the design playground.