
Domingo Widen
Staff Product Designer at Fin (formerly Intercom) with 10+ years of experience designing digital products; specializes in AI-native design workflows and shipping directly to production.
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Aug 20, 2026
#164 How Fin (Intercom) Prototypes With AI with Domingo Widen
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Patricia ReinersHOST
What other skills do you have and how do you collaboratively work with these skills, um, as a design team?

Domingo WidenGUEST
So there is essentially, we have skills that are global for the whole company.

Domingo WidenGUEST
So the engineering team maintains a bunch of skills, uh, we want engineers to use for specific things like QA, security.

Domingo WidenGUEST
There is a bunch of skills that are, allows engineers to do their work on a day-to-day basis.
14 MINS LATER
Ep #8: Domingo Widen (Fin): Why Fin's designers now ship straight to production
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23:31TomHOST
Uh, it w- it was kind of around the line for what is codifiable versus will always require human judgment, and is 85% the line you have in your head of what is feasible to get that to? Or is it a matter of time? Like in, in a few months, will you be able to get it to 90 or 95%? And I guess I'm trying to r- really understand the, the sort of human leverage, uh, in the process of getting something live, especially something that is built by an engineer that has AI judgment connected into it in some way.

Domingo WidenGUEST
I still think it's gonna be 85% for a long time because humans are really good at like- Creating patterns between multiple things they see.

Domingo WidenGUEST
You know, like just spotting, you know, spotting the things that are related to each other, and having critical thinking to say, "Actually, I don't think this is the right thing to do for this user, because I've had a conversation with that user, and, uh, uh, and this is what they're actually referring to." So there is, there is...

Domingo WidenGUEST
It's a critical thinking to spot whether you're tackling the s- the right problem.

Domingo WidenGUEST
Like, one of the things I tell people sometimes in this is like, "You should read." Everybody should just read.
15 MINS LATER
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39:25TomHOST
Do you have a sense of what that future looks like for the shape of this role and this type of infrastructure layer?