Jul 2, 2026 · 30 min · 9 segments
**EPISODE 63** Kevin and Jason go solo for a no-guest, no-filter breakdown of everything that happened to them in the past week. Kevin recaps the call center conference where one simple question…
Kevin HenriksonHost
Jason ShaftonHost
Basically, people were not selling AI, right? And most people that came off stage, I was just like, oh, what's your stack? What are you using? And no one could answer the question.
And I was like – and I kind of made this joke of like, man, there's all these companies in here that have been around for 25, 30, 40, 50 years.
And when it comes to it, they don't even know – or the people that were speaking didn't know what AI they were using.
And I was just like, oh, what model are you using? And then one guy – He is like, oh, I'm not going to talk about vendors.
How did it work? And he's like, oh, well, actually, we had a BPO, which is like business process outsource, like an outsource call center that was manually downloading the wave files and shipping them to another team that was then manually running it.
Basically, people were not selling AI, right? And most people that came off stage, I was just like, oh, what's your stack? What are you using? And no one could answer the question.
And I was like – and I kind of made this joke of like, man, there's all these companies in here that have been around for 25, 30, 40, 50 years.
And when it comes to it, they don't even know – or the people that were speaking didn't know what AI they were using.
And I was just like, oh, what model are you using? And then one guy – He is like, oh, I'm not going to talk about vendors.
How did it work? And he's like, oh, well, actually, we had a BPO, which is like business process outsource, like an outsource call center that was manually downloading the wave files and shipping them to another team that was then manually running it.
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