Jun 5, 2026 · 44 min · 13 segments
Most companies don’t fail because they stop growing. They fail because their systems, culture, and leadership can’t keep up with growth. In this episode of Founder to Founder, I sit down with…
However, how it evolved over time is I became a much more obsessed customer of my service over time.
This especially happened as I moved from more traditional business to a more tech-oriented business or app-oriented businesses.
And I became sort of like very, very obsessed user of my or the customer of my app.
When I was running a food delivery company, we were competing within the teams.
And all my team was always like, you know, criticizing me for like, oh, you know, Givenchy again found the corner case.
So, being an obsessed customer of your own product or service, I find it is a very, very healthy habit to really deeply understand the customer experience.
However, how it evolved over time is I became a much more obsessed customer of my service over time.
This especially happened as I moved from more traditional business to a more tech-oriented business or app-oriented businesses.
And I became sort of like very, very obsessed user of my or the customer of my app.
When I was running a food delivery company, we were competing within the teams.
And all my team was always like, you know, criticizing me for like, oh, you know, Givenchy again found the corner case.
So, being an obsessed customer of your own product or service, I find it is a very, very healthy habit to really deeply understand the customer experience.
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