Change Management, Fun, and User Experience: Driving Engagement in Compliance

Tom Fox and Ronnie Feldman host Cavini Wong on Creativity and Compliance to discuss how change management principles align with ethics and compliance by focusing on influencing behavior rather than prioritizing “defensibility” alone. Wong describes her 20-year compliance career across consulting, service providers, and in-house roles, plus change management work at Ernst & Young and IBM. The group emphasizes stakeholder involvement, relationship building, and user experience (UX) across the full risk management lifecycle, arguing that engaging, creative, and appropriately short training and communications improve attention, retention, approachability, and trust. Wong shares examples like creative visuals, World Cup goalie analogies, and “two truths and a lie” during M&A integration to humanize compliance and build credibility with leaders. They discuss measuring effectiveness via evaluations, recall questions, engagement, increased speak-ups, and more HR/compliance inquiries, concluding that compliance success depends on not forgetting people.   **Key Highlights**   ·      Compliance Meets Change ·      Beyond Training to Risk ·      Human Connection at Work ·      Creative Training Examples ·      User Experience Focus ·      Measuring Real Impact   ***Resources*** **Ronnie** - Ronnie Feldman (LinkedIn) - Learnings & Entertainments (LinkedIn) - Ronnie Feldman (Twitter) <!--THE END--> - Learnings & Entertainments (Website) - Compliance Confessions **-** inspired by "Mean Tweets" these 90-second commercials address misconceptions and excuses to promote speak up culture and the E&C team as positive and helpful. - E&C Training Jams **-** a soulful singer banters with ethics & compliance explaining policies, sharing examples and debunking excuses. - Tales from the Hotline – Real speak up-themed stories about workplace behavior gone wrong. - Workplace Tonight Show! – E&C meets SNL Weekend Update explaining corporate risk topics and why employees should care. - 60-Second Communication & Awareness Shorts – A variety of short, customizable, music and multimedia, quick-hitter “commercials” promoting integrity, compliance, speaking up and the E&C team as helpful advisors and coaches. - Custom Live & Digital Programing – Custom creative programming that balances the seriousness of the subject matter with a more engaging delivery. After all, you can't bore people into learning.   **Caveni Wong** On LinkedIn Principle Compliance   **Tom** Instagram Facebook YouTube Twitter LinkedIn Creativity and Compliance is a multiple podcast award winner show and was recently honored as one of the Top 35 Podcasts on Creativity by Feedspot.  Learn more about your ad choices. Visit megaphone.fm/adchoices