Replacing Your Call Center With AI Is A Huge Mistake (Marina Alex)

Yeah.

And everything what I'm going to share with you, uh, next several minutes, if you're a consultant, I would, um, inspire you to have some notes because it will help you make a lot of money.

Okay? The mistake is that everybody crazy about AI automations, AI bots, right? And, um, uh, sell AI tools, create AI tools.

But the reality is that businesses, they need to have basic things first, like to understand what is AI.

Like, what is that? Okay? How AI can impact revenue and operation, and explain in very basic, um, words, in business words, how AI will impact business.

Then educate how to use, um, Copilot if they have Microsoft, how to use, um, Claude, for example, right, and other AI tools, and just teach them.

And only after that, uh, start thinking about automations.

Because the problem is that people when, okay, let's, uh, create automations, let's create, uh, AI bots, right? And then they take very broken process in the business and just scale it, and it can kill the business, right? That's why, uh, if you really want to make a lot of money and create a lot of value for your clients as a consultant, you have to really help them solve their business problems by using AI.

That's why, for example, in our case, we don't sell any AI.

We help build, uh, AI dashboards, for example, for the company, right? Because usually in business they have manual reports in Excel, and they're waiting for these reports, and somebody spends hours and hours to put numbers all together, right? Yes, we help companies to build those dashboards, but we don't sell any AI tools.

We're like, "Okay, tell me what is your top three problems in your business, and let me help you to solve those problems, uh, by using some, uh, AI solutions."

Yeah.

And everything what I'm going to share with you, uh, next several minutes, if you're a consultant, I would, um, inspire you to have some notes because it will help you make a lot of money.

Okay? The mistake is that everybody crazy about AI automations, AI bots, right? And, um, uh, sell AI tools, create AI tools.

But the reality is that businesses, they need to have basic things first, like to understand what is AI.

Like, what is that? Okay? How AI can impact revenue and operation, and explain in very basic, um, words, in business words, how AI will impact business.

Then educate how to use, um, Copilot if they have Microsoft, how to use, um, Claude, for example, right, and other AI tools, and just teach them.

And only after that, uh, start thinking about automations.

Because the problem is that people when, okay, let's, uh, create automations, let's create, uh, AI bots, right? And then they take very broken process in the business and just scale it, and it can kill the business, right? That's why, uh, if you really want to make a lot of money and create a lot of value for your clients as a consultant, you have to really help them solve their business problems by using AI.

That's why, for example, in our case, we don't sell any AI.

We help build, uh, AI dashboards, for example, for the company, right? Because usually in business they have manual reports in Excel, and they're waiting for these reports, and somebody spends hours and hours to put numbers all together, right? Yes, we help companies to build those dashboards, but we don't sell any AI tools.

We're like, "Okay, tell me what is your top three problems in your business, and let me help you to solve those problems, uh, by using some, uh, AI solutions."