Jun 19, 2026 · 47 min · 19 segments
In this episode we speak to Jackie Brown, regional director, North & West Europe, Wyndham Hotels & Resorts. Jackie spoke about her time at Hilton and the lessons learned across both operations and…
Jackie BrownGuestHeatherHostLovely.
When I was 17, I was looking for a career and I just stumbled across a job advert as an accounts assistant in the Swanwick Street, which is an independent hotel.
And then I was approached to say, actually, we think your personality is more suited to reception and front desk.
So I worked at that hotel for a few years in front desk, then moved to another hotel in The Bedford Arms in Woburn, stayed there for about five years doing various roles in front office.
That all the way through my career, they gave me the confidence to go, do you know what? Have you thought about doing this role? Which is completely outside my comfort zone.
Lovely.
When I was 17, I was looking for a career and I just stumbled across a job advert as an accounts assistant in the Swanwick Street, which is an independent hotel.
And then I was approached to say, actually, we think your personality is more suited to reception and front desk.
So I worked at that hotel for a few years in front desk, then moved to another hotel in The Bedford Arms in Woburn, stayed there for about five years doing various roles in front office.
That all the way through my career, they gave me the confidence to go, do you know what? Have you thought about doing this role? Which is completely outside my comfort zone.
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