Jun 5, 2026 · 42 min · 10 segments
Getting started with online coaching software can feel overwhelming, especially when you are trying to move from spreadsheets, paper programs, or another coaching app into a more complete system…
Andrew JacksonHostKyle MartinGuestJoshGuestStevenPanelist
And I, you know, you said you use the word user error, but I think it's really more what the way that I try to, and Divyam and I try to build the app is that rather than I think it's Steven meant or was it now I'm blanking.
Uh, Steven, I think you were talking about one that you had previously, correct?
Um, So rather than, because we went through a phase where we had a bunch of pop-up instructions, do this, do this, do this, every time you go to a page.
But for the most part, what we're trying to do with the app is make it something as intuitive as possible where when you're looking at the screen, you think, I want to be able to do this.
I should be able to, like Kyle, you had one yesterday that or two days ago when you're like, can we do control D, control Z? Because pretty much every app on earth has some sort of keyboard shortcut that allows you to undo.
Whenever possible, instead of it being, is this a user error problem or not? It's, is this intuitive or not? Does the screen as it's presented invite you to do the thing that you're able to do or not? Instead of us being in a situation where we constantly have to instruct you how to use this complicated thing.
Like I said, the calendar is essentially a calendar overlaid on a spreadsheet.
The Connect page, trying to think what the analogy there would be, but it's sort of like your email screen, basically.
And I, you know, you said you use the word user error, but I think it's really more what the way that I try to, and Divyam and I try to build the app is that rather than I think it's Steven meant or was it now I'm blanking.
Uh, Steven, I think you were talking about one that you had previously, correct?
Um, So rather than, because we went through a phase where we had a bunch of pop-up instructions, do this, do this, do this, every time you go to a page.
But for the most part, what we're trying to do with the app is make it something as intuitive as possible where when you're looking at the screen, you think, I want to be able to do this.
I should be able to, like Kyle, you had one yesterday that or two days ago when you're like, can we do control D, control Z? Because pretty much every app on earth has some sort of keyboard shortcut that allows you to undo.
Whenever possible, instead of it being, is this a user error problem or not? It's, is this intuitive or not? Does the screen as it's presented invite you to do the thing that you're able to do or not? Instead of us being in a situation where we constantly have to instruct you how to use this complicated thing.
Like I said, the calendar is essentially a calendar overlaid on a spreadsheet.
The Connect page, trying to think what the analogy there would be, but it's sort of like your email screen, basically.
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